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Operations Analyst

3 months ago

Clarkston, United States OWL Services Full time
Job DescriptionJob Description


Who We Are

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

Come join us For more information visit OWLServices.com and follow us on LinkedIn.

Role

The Operations Analyst will be responsible for examining various inter and intra departmental workflows to identify errors, process improvements, and discrepancies. He/she will work with cross-functional teams comprising IT, finance, sales, operations, service and branch personnel.

Responsibilities

  • Develop and use statistical methods to analyze information and develop business solutions
  • Review current work order review and workflows, including PO processing
  • Identify inefficiencies and inconsistencies
  • Recommend, coordinate, and own process improvements
  • Building analytical reports to measure metrics
  • Work with IT to develop and deliver appropriate tools
  • Bridge the gap between branch operations, billing and corporate operations
  • Monitor metrics regarding work order billing
  • Support corporate billing objectives
  • Support CRM initiative
  • Additional duties as needed

Qualifications

  • Extensive experience with Microsoft GP required
  • Expert in Microsoft suite applications
  • College degree or equivalent experience
  • Ability to communicate both verbally and written to various levels within the organization
  • Strong attention to detail
  • Strong business acumen and ability to collaborate

Compensation and Benefits

  • 10 Paid Holidays
  • Flexible Time Off
  • 401(k) Company Match
  • Health, Dental, and Vision Insurance
  • HSA and FSA
  • Disability & Occupational Accident Insurance
  • Company-Paid Life Insurance Policy
  • Employee Assistance Program (EAP)
  • World-class paid training program for you to learn the skills for long term career success.

Requisition # 2528