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Quality Improvement Spcl/Cert Investigator
4 months ago
ABOUT PATH INC.
PATH (People Acting to Help) Inc. is a comprehensive Community Behavioral Health and Intellectual Disability Center. We offer a wide of array of services and supports to meet the needs of our community in Northeast Philadelphia. PATH regularly achieves the highest levels of accreditation including a 5 Star Provider Rating by CBH, Philadelphia’s Managed Care Entity, and recognition and awards related to our high-quality, innovative programs and staff accomplishments and contributions.
Our Mission? To Help Individuals Achieve a More Independent and Fulfilling Life.
WHY WORK AT PATH?
A Career with Meaning
At PATH, our team members are at the heart of what we do, so we work hard to give them the best reasons to work here — and to stay here.
In addition to the satisfaction of making a real difference in people's lives, we offer:
• Competitive pay
• Annual increases
• Performance and longevity bonuses
• Comprehensive benefits package for staff and family
• Generous number of paid holidays, vacation, sick, and personal time
• No-cost pension plan
• Ongoing professional development opportunities, including licensure supervision
• Cutting-edge treatment facility, resources, and treatment modalities
• Opportunities for advancement and growth within the organization
• Eligible for the Federal Public Student Loan Forgiveness (PSLF) program
• Referral bonus for referring a friend who accepts employment
JOB SUMMARY: The Quality Improvement Specialist/Certified Investigator will support the work of the QI unit of Systems & Evaluation, with the primary role of Certified Investigator for both Behavioral Health and Intellectual Disabilities programs. Once assigned to an investigation, the individual in this role will be responsible for initiating the investigation within the required timeframe as dictated by program regulations and agency policy, completing all steps of the investigation including interviewing involved individuals receiving services and staff; collecting, documenting, and preserving evidence in line with regulatory requirements; writing the investigation report; submitting the report to the QI Manager for review/approval; and final submission of the report based on agency policy. The Quality Improvement Specialist/Certified Investigator will support the work of the QI Manager related to incident reporting, audits, and other tasks and duties as assigned.
QUALIFICATIONS:
*Bachelor’s Degree in human services or related field (e.g. social work, counseling, criminal justice, etc.)
*Prior experience in an ID/BH provider setting preferred. Prior experience in investigations and/or incident management preferred. *Successful completion of Certified Interviewer training; must pass exam within 3 months of hire dependent on ODP course availability
*ODP prerequisites and Certified Interviewer training within 3 months of hire
*Excellent computer skills; proficiency with MS Office Products, particularly Word, Excel, and Power Point
* 21 years of age or older; must be able to work on-call schedule to meet ODP requirement of arriving at an investigation site within 24 hours of incident. Excellent report writing and analysis skills.
SPECIFIC DUTIES:
Investigations:Conduct investigation according to ODP requirements, including:
- Begin investigations within required timeframe, including being on-site within 24 hours
- Develop investigation question
- Interview all involved parties, including alleged victim(s), witness(es), and perpetrator(s)
- Collect, examine, document, and store evidence
- Write investigation report in a clear, concise, and coherent manner, with focus on facts, such that any reader would be able to understand the chain of events
- Present recommendations regarding solutions for resolving incident and prevention of future occurrences
- Upon review and approval from QI Manager and others as needed, submit investigation report to Administrative Review Team
- Submit required information to PA state incident reporting site, EIM, in accordance with program requirements and regulations
- Participate in Certified Interviewer Peer Review process and other related agency processes as needed
- Utilize critical thinking, objectivity, confidentiality, flexibility, person-centeredness, and thoroughness throughout
Quality Improvement:
- File incident reports and assist with tracking for root cause analyses and other required unusual incident reporting
- Track incident reports to be received based on Medication Administration Record (MAR) audits, verbal reports in QI & Compliance Committee meetings, and other sources as applicable
- Assist with audits, including compliance audits and clinical audits
- Track drills and other documentation required to ensure compliance with CARF accreditation requirements
- Assist with survey administration and tracking including program satisfaction surveys, CARF surveys, satisfaction calls, suggestion box feedback, and other feedback mechanisms as needed
