Phlebotomist (Full-Time)

Role Title: Phlebotomist

Reporting to: Clinic Manager

Location: Tia Playa Vista - 12775 W. Millenium Drive, Suite 130, Playa Vista, CA 90094

Schedule Details: Monday - Friday; 8:30am - 4pm

Compensation: $21 - $25 Depending on Experience

Role Summary: As one of Tia's Phlebotomists, this role will perform routine clinical tasks to keep the clinic running smoothly. Core functions of your role will include lab services, ensuring all rooms are properly prepared throughout the day, managing supply inventory, and collecting & preparing blood and other samples.

ESSENTIAL FUNCTIONS

• Preparing lab orders for URL and IRL one day in advance
• Reconcile Lab Errors
• Maintaining knowledge of Quest products, specimen processing requirements, and serving as the point of contact for the Quest account
• Identifying patients and their personal information by reviewing their identity documents.
• Assessing patient needs, reviewing patient history, and determining the reason(s) for drawing blood.
• Selecting gauge needles and preparing veins or fingers for blood drawing.
• Extracting blood from patients through venipuncture or fingersticks.
• Analyzing blood specimens using the correct testing equipment, when necessary.
• Preparing specimens for transportation, including labeling vials accurately and matching blood specimens to patients.
• Supplying diagnostic notes to physicians, other healthcare professionals, and hospitals.
• Keeping and maintaining records of patient names, volume of blood drawn, and diagnostic findings.
• Cleaning, maintaining, and calibrating laboratory equipment used in the drawing and testing of blood specimens.
• Ordering laboratory supplies, as needed

MAY SUPPORT WITH

• Review insurance to ensure verification status
• Check patients in on arrival,
• Escort the patient to the exam room
• Complete vitals
• Set communication in motion with Provider and in communication channel
• Basic housekeeping to ensure communal areas are stocked, cleanly, and maintained.
• Reviews patients chart one day in advance to prep for visit
• Runs all controls
• Autoclave maintenance
• Surgical equipment sterilization
• Set-up and chaperone surgical procedure
• Obtains patient consents for any procedures
• Maintains an appropriate level of office supplies and medical forms at workstation
• Reviews clinic inbox in Tia MD
• Supports Provider with U.A CX, HCG, glucose testing

AD- HOC DUTIES

• Through cross-functional collaboration, can execute ad-hoc projects as needed and meet deadlines.
• Undertake additional ad-hoc projects to help with clinic operations varying from research, product sourcing, G-Suite Documentation of processes, miscellaneous errands, and facilitation of team meetings and training.

MINIMUM QUALIFICATIONS / TARGET EXPERIENCE

• High school diploma or GED from an accredited institution
• Advanced training in Medical Assisting -MA Certification preferred, but not required
• Minimum 1 year of healthcare lab as a phlebotomist or 2 years as a M.A. which includes the daily responsibility of phlebotomy experience with multiple providers
• Phlebotomist certification required only in CA
• Experience using effective puncture techniques, knowledge of testing protocols and the use of testing equipment, superb dexterity and hand-eye coordination, excellent verbal and written communication skills and keen attention to detail.

PHYSICAL DEMANDS

While performing the duties of this job, the employee may be required to sit for long periods, is required to stand, walk, use hands to handle or feel objects, tools, or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance.

Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is the modern medical home for women. We are trailblazing a new paradigm for women's healthcare that treats women as whole people vs. parts or life stages. Blending in-person and virtual care services, Tia's "Whole Woman, Whole Life" care model fuses gynecology, primary care, mental health and evidence-based wellness services to treat women comprehensively. By making women's health higher quality and lower cost, Tia makes women healthier, providers happier, and the business of care delivery stronger — setting a new standard of care for women everywhere.

Tia has raised more than $132 Million in venture capital funding to date, including a recent $100 Million Series B investment, one of the largest early-stage rounds ever for a healthcare company focused on women. Tia has ambitious plans to scale its "whole-woman, whole-life" model to more than 100,000 women by 2023. We'll do this by growing virtual and in-person operations in existing and new markets while expanding its service lines to care for women throughout their entire lives -- from puberty to menopause. Since launching in 2017, Tia has grown to serve thousands of women aged 18-80 with blended in-person and virtual care in New York City, Los Angeles, Phoenix and soon San Francisco.

We're building a world class team to reimagine women's healthcare. We're an interdisciplinary team of clinicians, researchers, designers, technologists and operators who have seen firsthand how broken the healthcare system is for women. We're united by a powerful mission to enable every woman to achieve optimal health, as defined by herself, as well as a shared set of values and principles that define our business, products, and culture.

Tia is building a culture of excellence — in people, process and product. This is our northstar value;

What is excellence, exactly?

Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We're looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.

We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia's highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:

1. A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset — said another way, we're energized by the possibility of invention, innovation, and iteration
   
   
2. Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)
   
   
3. Asking why, then why again — because accepting "this is just the way it is" is not good enough
   
   
4. Grit & perseverance — a maker mentality that involves "rolling up your sleeves", but also deep care for oneself and for others
   
   
5. A commitment to uncovering talents to unlock "rock star" potential across every individual

Benefits (Clinic)

• Free Tia Membership: Enjoy complimentary access to Tia's premium services.
• Comprehensive Health Coverage: Full-time employees receive medical, dental, and vision benefits, along with access to additional support for infertility services.
• Insurance Package: Gain coverage with life, AD&D, STD, and LTD insurance, and explore voluntary options for Critical Illness, Accident Insurance, and Life coverage for you and your family.
• Financial Flexibility: Take advantage of Health Spending Account, Flexible Spending Account, and Dependent Care Spending Account options.
• Emotional Well-being Support: Access Ginger+ (Headspace+) for Emotional Health Coaching and 8 Virtual Therapy Sessions for both you and eligible dependents aged 13 and above.
• Retirement Planning: Participate in our 401k program (no matching currently) to secure your financial future.
• Team Bonding Opportunities: Enjoy a travel stipend for team off-sites, complementing our commuter benefits program.
• Time Off Flexibility: Tia's comprehensive benefits extend to our Paid Time Off (PTO) program, providing employees with paid time off for vacations, personal needs, or as supplemental sick time.
• Tech Excellence: Depending on your role, access top-tier technology, including a 13" MacBook Pro, iPad, or other Apple devices.
• Professional Development Support: In addition to our existing benefits, Tia values the growth of our medical care providers and offers a Continuing Education Reimbursement program.

Furthermore, excellence reflects the "bigness" and the "boldness" of Tia's mission and vision — a world in which every woman can achieve optimal health, as defined by herself.

Said another way, Tia's mission is NOT to make healthcare incrementally better for women. Instead, we've intentionally set out to create a fundamentally new paradigm for modern women's healthcare that's truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a "one and done." We have not and will not "get it right" with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully "achieve." By design, we will never be "done" with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence.