Branch Manager
3 weeks ago
The Branch Operations Manager is responsible for leading and directing branch operations, ensuring quality customer service, employee growth and development, and achievement of assigned goals.
Responsibilities:
- Oversees day to day operations of the branch; provides guidance and participates in daily operational activities to achieve customer service and business growth objectives.
- Maintain and help lead a highly motivated, well-trained team that consistently offers excellent services to all members.
- Support the maintenance of effective employee relations within the branch.
- Promotes a positive image of the bank; develops and maintains effective business relationships with customers, employees and retail partners, serves as a liaison between the branch and corporate departments.
- Addresses and resolves complex customer service issues and employee disputes; performs and reviews tasks requiring manager level approvals.
- Accurately monitor key products and sales metrics of the branch team to ensure profitable and sound business practices as well as the highest level of services for members.
- Apply and evaluate security and audit policies and procedures, ensuring the branch is in compliance with federal laws and regulations.
- Accurately track and report on branch activity, including but not limited to number of transactions, teller accuracy, loan volume, teller and loan sales, and new accounts.
- Ensure branch team maintains ongoing required training to increase knowledge of various topics and skillsets.
- Maintain minimum quality control errors by reviewing member documentation upon completion and holding team members accountable.
- Offer guidance and assistance to team members in solving complex problems or member requests.
- Performs other job-related duties or special projects as assigned.
- Bachelor's degree or equivalent work experience.
- 4 years of management or supervisory experience required.
- 5 years financial services or banking industry experience required with increasing levels of responsibility.
About us:
State Bank of Texas is a privately owned, independent bank specializing in lending solutions for the hospitality industry. State Bank of Texas is committed to providing personal partnerships with their customers, timely loan decisions, and convenient up to date technology for their customer.
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