Customer Service Representative

2 weeks ago


North Attleboro, United States Pest Assassins Full time
Job DescriptionJob DescriptionSalary: $18 - $19 Per Hour

Route Coordinator - Customer Service Representative Position

 

There will always be pest problems Come join a team that appreciates your hard work and dedication to quality customer service Pest Assassins is a family owned and operated business serving Massachusetts & Rhode Island. We pride ourselves in providing our customers with effective and reliable pest control solutions.

 

Pest Assassins is looking for a dependable, hard-working and motivated individual for our Route Coordinator/ CSR position. We are seeking someone with a genuine passion for providing quality customer service. 

 

This position will be based out of our Smithfield, RI office.  Pest control experience preferred but not required. 

 

Responsibilities:

 

  • Assist with all inbound communication from prospective and existing customers including phone, text, email and website submissions.
  • Assist with inbound alerts from technicians and resolve.
  • Input customer data into system and schedule inspections and services as needed. 
  • Resolving customer issues & concerns by providing exceptional customer service.
  • Monitor routes and communicate with technicians of reschedules or other changes. 
  • Work with field reps and manager directly to update customer information. 
  • Ensure customer database is up to date. Correct customer data as needed to ensure accuracy.
  • Manage accounts receivable and collection efforts. 
  • Manage administrative requests and tasks. 
  • Effectively handle cancellation requests and manage reinstatement efforts.
  • Assist in the daily and weekly scheduling of service routes using routing software.
  • Complete and distribute daily service reports.
  • Communicate with new customers and additional service request customers to insure satisfaction. 

 

What We Offer

 

  • Competitive hourly rate.   
  • Flexible work schedule. 
  • Paid training. 
  • Paid Time Off (PTO).
  • 11 Company paid holidays. 
  • Comprehensive benefits package including Medical, Vision, and Dental.

 

Job Requirements

 

  • Microsoft Office proficient. 
  • Strong ability to communicate with customers in a clear and professional manner.
  • Ability to identify, analyze and solve problems.
  • High school diploma or equivalent. 
  • Ability to work in a fast-paced environment.
  • Collections experience.  
  • Ability to work in a team environment.
  • Pass background check. 


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