Bilingual Case Lead

1 week ago

Medford, United States Tidal Basin Full time
Job DescriptionJob DescriptionTHIS IS A TEMPORARY EMPLOYMENT OPPORTUNITY
Position Summary:
Tidal Basin is seeking bilingual (Spanish, English) candidates for the role of Case Lead for the ReOregon program in Medford, Oregon for a potential future opportunity. The Case Lead will support and promote housing recovery using U.S. Department of Housing and Urban Development Community Development Block Grant – Disaster Recovery (CDBG-DR) and Community Development Block Grant - Mitigation (CDBG-MIT) funds. As a Case Lead, you will work closely with other members of the Case Management Team, the Program Manager, senior partners, and subject matter experts; clearly communicate information regarding applicant engagement, community outreach, and file review and processing. The position requires, but is not limited to, the following responsibilities:

Job Duties and Responsibilities include:
  • Willingness and ability to work from an office in Medford, Oregon
  • Work closely with program leadership, staff, and applicants to ensure that applicants fully understand program requirements and are frequently updated on application and grant progress throughout the case management process.
  • Gather, scan, and store required program eligibility and other required information in electronic databases and case management systems.
  • Prepare letters to applicants and other required program documents.
  • Communicate with applicants by phone, email and in-person to communicate program requirements and case status. In-person meetings with Applicants as necessary.
  • Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures.
  • Interact with project lead and staff from local, state and federal government agencies.
  • Support public outreach events and off-site applicant meetings.
  • Provide tracking and reporting information on cases progressing from intake to closeout.
  • Manage multiple priorities and to work limited overtime, as necessary.
  • Responds to telephone, fax, email, and walk-in inquiries about program requirements and status of housing program applications and payments. 

Skills and Competencies:
  • Strong analytical, problem-solving and decision-making capabilities.
  • Team player with the ability to work in a fast-paced environment.
  • Ability to learn, analyze, and understand complex documents such as tax returns, property deeds, insurance, and other program-related documents.
  • Familiarity with Microsoft Office (Microsoft Word, Excel, and PowerPoint) and Adobe Acrobat.
  • Demonstrated ability to review documents at a close level of detail and catch subtle differences.
  • Strong verbal and written communication skills.
  • Skilled in multi-tasking, organizing and prioritizing work in a fast-paced environment.
  • Ability to articulate details in a manner understandable to a variety of individuals in person and over the phone.
  • Ability to work successfully with socio-economic and culturally diverse applicants.
  • Bilingual in English and Spanish.


Required Education and Experience:
  • 2+ years of work experience with case management, public housing, or disaster recovery related work.
  • Familiarity with Microsoft Office (Microsoft Word, Excel, and PowerPoint) and Adobe Acrobat.
  • Experience in reviewing details of a tax, real estate, and income documentation, in a professional environment.
  • Experience facilitating client applications to public benefit programs.
  • Experience in disaster recovery and/or housing support services or programs.
  • Experience in analyzing information and problem-solving.
  • A flexible schedule that can accommodate some evening or weekend work as may be required.

Upon hire, secondary employment must be disclosed and approved.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.
 

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