Customer Relations Specialist
1 month ago
As an Entry Level Customer Relations Specialist, you will play a supportive role in building and maintaining positive relationships with customers on behalf of our clients. This position combines exceptional customer service with a direct sales focus, aiming to understand customer needs and promote our clients products and services. The successful candidate will be adept at communication, problem-solving, and have a proven track record in achieving sales targets.
Responsibilities:
- Present and explain our products/services to prospects, highlighting the benefits and features
- Listen to customer needs and tailor your sales approach to meet their requirements.
- Identify and understand customer needs to effectively promote and sell products or services directly.
- Meet or exceed sales targets by employing effective sales techniques and strategies.
- Collaborate with the sales team to maximize cross-selling and upselling opportunities.
- d alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Qualified candidates:
- Must possess excellent interpersonal communication skills
- Maintain a high level of professionalism & integrity
- Experience with public speaking for presenting to groups a plus
- 4-year degree preferred, not required
- 1-2 years of customer service
- Demonstrated leadership ability. Sales and Marketing experience is not required
- Demonstrated critical thinking and problem-solving skills
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