HVAC Technical Service Advisor

6 days ago


Buffalo, United States VP Supply Corp Full time
Job DescriptionJob DescriptionDescription:

VP Supply Corp is one of the nation’s largest distributors of plumbing, HVAC, and electrical supplies. We have over 350 employees with fifteen locations across Western New York and Pennsylvania. For over 50 years, we have proudly served residential customers as well as contractors and municipalities across a variety of industries.


Position Overview:

VP Supply Corp is seeking to hire a Technical Service Advisor with 3 to 4 years of experience in the HVAC Industry to join our Buffalo branch. We are looking for high performers who are forward-looking, innovative, enthusiastic, and ambitious team players. Qualified candidates will be motivated self-starters with superb judgment and communication skills, a commitment to excellence and ability to thrive in a fast-paced, team-oriented environment.


Primary Position Responsibilities:
• Prepare and conduct technical training classes on LG Air Conditioning products.
• Technical Support Advisor over the phone, through e-mail and contractors in the field. Site visits, when required, may involve traveling, overnight stays.
• Provide Application support internally and external with customers.
• Respond to customer warranty inquiries and provide claim analysis and details regarding claim status, payments, and credits.
• Negotiate Warranty disputes between Manufacturers and customers.
• Provide site visit support to assist contractors and technicians in diagnosing difficult or elusive problems.
• Possess experience with Ductless and/or VRF application, Installation, Troubleshooting, including their control systems.
• Support the Division Managers and the service and warranty staff.
• Attending training classes (on site and off site) may involve traveling.

Requirements:

Qualifications:
• Understanding of Ductless and/or VRF application, Installation, Troubleshooting, including their control systems.
• Knowledge of HVAC equipment and systems.
• Must be computer literate with Microsoft operating systems.
• MS office suite proficiency Word, Outlook, Excel, Adobe Acrobat / DC
• Customer Service experience required.
• High school degree minimum
• Excellent written and verbal communication skills
• Excellent organization and record keeping skills.
• Ability to climb ladders, and not afraid of heights.
• Problem solving skills.



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