Home Care Administrator

2 months ago


Norfolk, United States Silver Care LLC Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Health insurance
  • Opportunity for advancement

Home Care Administrator

Job Summary:
The Home Care Administrator is responsible for the overall management and administration of home care services. This includes overseeing the delivery of high-quality care, managing staff, ensuring compliance with regulatory requirements, and maintaining financial sustainability. The Home Care Administrator works closely with clients, families, and healthcare professionals to ensure that care plans are effectively implemented and that clients needs are met.

Key Responsibilities:

1. Operations Management:
- Oversee daily operations of the home care agency.
- Develop and implement policies and procedures to ensure effective service delivery.
- Ensure that all services are delivered in accordance with company standards and regulatory
requirements.

2. Staff Management:
- Recruit, hire, train, and supervise home care staff, including nurses, caregivers, and
administrative personnel.
- Conduct performance evaluations and provide ongoing staff development and training.
- Manage staff schedules to ensure adequate coverage and efficient use of resources.

3. Client Care:
- Assess clients needs and develop individualized care plans in collaboration with healthcare
professionals.
- Monitor the quality of care provided to clients and address any issues or concerns.
- Maintain regular communication with clients and their families to ensure satisfaction with
services.

4. Regulatory Compliance:
- Ensure compliance with all federal, state, and local regulations governing home care services.
- Prepare for and participate in inspections and audits by regulatory agencies.
- Maintain accurate and up-to-date records of client care, staff credentials, and agency operations.

5. Financial Management:
- Monitor weekly and monthly goals for client scheduling.
- Oversee standards are followed in scheduling to provide proficient reporting for the billing and
payroll department.
- Identify opportunities for cost savings and operational efficiencies.

6. Quality Improvement:
- Implement quality improvement initiatives to enhance service delivery and client satisfaction.
- Conduct regular reviews of care practices and outcomes.
- Utilize client feedback and performance data to make informed improvements.

7. Community and Stakeholder Relations:
- Build and maintain relationships with healthcare providers, community organizations, and other
stakeholders.
- Represent the agency in community meetings, health fairs, and other events.
- Promote the agencys services to potential clients and referral sources.

Qualifications:

- Associates or Bachelors degree in Healthcare Administration, Nursing, or a related field
- Minimum of 3-5 years of experience in a home care or healthcare management role.
- Knowledge of home care regulations and standards.
- Strong leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- Proficiency in healthcare management software and Microsoft Office Suite.

Working Conditions:
- Primarily office-based with regular visits to clients homes and other healthcare facilities.
- May require occasional evening or weekend work to meet the needs of clients and staff.
- Obtain a Personal Care Aide certification (or provided through Silver Care)
- Obtain CPR/First Aide certification
- Must have own vehicle

Salary:
- Competitive salary commensurate with experience.
- Weekly Pay
- Benefits package including health insurance (after 90 days of employment) retirement plan (after
30 days of employment) and one-week vacation after 1 year of employment.

Starting pay $16.00-$18.00 an hour

Serious Inquiries only: The interview process will be a 3-part process. Be prepared to share in the interview real scenarios to questions regarding customer service in-home care, client care, scheduling, and goal metrics.


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