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Concierge Team Member

4 months ago

Leawood, United States Sano Health & Care Full time
Job DescriptionJob Description

ABOUT

At Sano, we're more than a workplace – we're a team of innovators committed to transforming how care is delivered. Our team embodies compassion, dedication, and a relentless focus on health. Our valued people share a deep belief in the transformative potential of compassionate care to create a lasting impact on our patients, community and each other.

POSITION SUMMARY

Patient Concierge team members are responsible for creating a friendly and warm first impression for patients internally and externally in our clinics. You will be the face of the clinic and provide a welcoming environment for patients entering the clinic and help patients get started on their journey to improved health. Additionally, the Patient Concierge team member identifies opportunities for community engagement. This role will be based in our Overland Park clinic.

PRIMARY RESPONSIBILITY

  The main obligation of the Patient Concierge team member is to create the best possible patient experience while operating as an integral part of our cross-functional organization. This is achieved through multiple administrative duties, patient check-in, waiting room atmosphere, communication in billing/collections, and pre/post clinical care. This list is intended to be an inclusive yet not exhaustive framework of the assigned duties and may be updated intermittently to accommodate areas of growth and opportunity.

  • Manage clinic phone calls, including, but not limited to scheduling new patients, rescheduling and fielding marketing phone calls

  • Triage patient-related messages and questions in a timely manner

  • Assist patients with resolving issues within the scope of practice or utilizing a member of the clinical care team including Physicians, Advanced Practice Providers, Physical Therapists, Chiropractors, Orthopedic Navigator, and other staff members

  • Schedule appointments

  • Check and disperse daily faxes to the appropriate team member

  • Scanning documents and maintaining medical records into practice management systems

  • Enter claims for collections on FMLA, Rating Letters, etc.

  • Assist with fulfillment of medical record requests as needed

  • Recognize, welcome and register patients at check in. Serve as a role model for patient service

  • Guide patients through intake processes, new patient forms, copies of office policies and legally required documents. Assist in full completion and accuracy of paperwork.

  • Inventory, stocking and cleaning of lobby, PT bay and other clinic areas

  • Complete transactions using POS systems, reconcile daily collections reports

  • Inform administration of operational problems and patient feedback

  • Provide coverage in multiple office locations as needed, including urgent care clinics

  • Opening and closing of clinic

  • Verify insurance and benefits for patients

  • Any other job duties that might be requested by the doctors or management to help the office run efficiently

  • Provide reports as requested per Management

  • Attends mandatory full staff and clinical meetings and acknowledges receipt of and reviews minutes if absent

  • Adheres to all company policies and procedures

  • Engages referral sources in an effort to increase awareness of our clinics in the community

  • Enhance the experience of referring organizations and providers to our clinics.