Desktop Support Analyst II

2 weeks ago

Plymouth Meeting, United States Centers for Advanced Urology Full time
Job DescriptionJob DescriptionDescription:

JOB DESCRIPTION

GENERAL SUMMARY

The IT Specialist II is responsible for providing direct service support to users for a wide variety of computing devices/peripherals as well as all IT related functions. The IT Specialist work autonomously fulfilling end user requests and resolving issues according to service and procedural standards. Typical responsibilities involve moves, adds, and changes for computer devices, access requests/set up, application support and responding to break/fix service requests. The IT Specialist II participates in IT related projects as directed and assists with technology inventory management, system imaging/staging and materials distribution.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

  • Develops application specific templates which include designs, documentation and testing.
  • Administers information security software and controls, analyzes security system logs and security system data.
  • Exhibits knowledge of fundamental operations of commonly used software, hardware and other equipment.
  • Responsible for installation and maintenance of the network.
  • Assists IT Director with special projects.
  • Trains staff and new hires on software applications.
  • Provides user support and customer service to physicians and staff to resolve software and hardware issues.
  • Maintains computer networks between locations and/or care centers.
  • Contributes to determining hardware and software specifications.
  • Responsible for application testing and documentation of workflow.
  • Performs other position related duties as assigned.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

Microsoft certifications preferred.

KNOWLEDGE | SKILLS | ABILITIES

Working knowledge of common operating systems and software applications.

Familiarity with equipment found in clinics.

Strong problem solving skills; abstract ability to visualize a problem or situation and solve it.

Ability to provide technical support over the phone; good phone skills, and professional demeanor.

Organizational abilities for IT planning and implementation.

Strong teamwork and collaboration skills.

Customer-oriented with ability to remain calm in difficult situations.

Complies with all health and safety policies of the organization.

Complies with HIPAA regulations for patient confidentiality.

EDUCATION REQUIREMENTS

High School diploma or equivalent required. Bachelor's Degree in Computer Science preferred.

EXPERIENCE REQUIREMENTS

5 years’ related experience in lieu of degree.

Requirements:


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