Field Project Manager

1 month ago

Morrisville, United States Heritage Design + Supply Full time
Job DescriptionJob Description

Position Summary

The Field Project Manager within the Cabinetry division is responsible for leading a dedicated team of Field Representatives, Field Technicians, and Schedulers; for ensuring the quality of installations through finalization of services performed; and for fostering and maintaining successful relationships with custom and high-end production builder representatives and customers. This individual will thrive in a challenging and dynamic environment where each project is unique and will take pride in a job well done.

Key Responsibilities and Duties

  • Provide oversight and direction to the field team, ensuring a high level of trust and credibility with the Heritage team and Construction Managers is built and maintained, in order to create an environment of cross collaboration and partnerships. 
  • Facilitate ongoing meetings with the field team to align on current activities, priorities, and expectations for scheduling and job site presence.
  • Maintain a positive relationship with the builder teams, to include providing snacks and beverages, to ensure a high level of engagement and productivity.
  • Travel to active job sites as needed to understand the status of projects and to help address any issues proactively.
  • Partner with and maintain consistent communication with the Quality Associate to review quality walk outcomes and make a plan to address issues, as needed.
  • Generate, review and process work orders, job notes, walk packs, parts/ supply orders, invoicing, estimates and supplies to ensure successful project completion.
  • Receive and review warranty claims from customers and builders and evaluate claims for validity based on warranty terms, product documentation, and company policies.
  • Ensure timely and accurate responses to customers' warranty-related inquiries and provide estimates, as needed.
  • Collaborate with internal departments, including manufacturing, quality control, and customer service, to gather necessary information for warranty claim resolution.
  • Implement and enforce systems, policies, and safety procedures, as needed.
  • Plan, monitor, and assess project results.
  • Facilitate cross-training activities to ensure field teams can participate in quality walks, measurements, and other job-specific skills.
  • Conduct performance evaluations that are timely and constructive.
  • Handle onboarding, performance management, progressive discipline, and off-boarding of team members as needed and in accordance with company policy.
  • Perform other related duties as assigned.

Required Qualifications and Skills

  • No formal education is required, but a High School Diploma is preferred
  • Must have prior knowledge and experience working with cabinet installation, cabinet construction, or design
  • Excellent verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Proven experience overseeing and influencing a team

Additional Requirements

  • Schedule: 8 hour days aligned with active projects schedules
  • Will experience prolonged periods of standing, walking, sitting in a vehicle and working on a computer
  • 100% of travel within Heritage’s area of business
  • Must have a valid Driver’s License and meet MVR requirements
  • Must be able to lift up to 50 pounds at times
  • Must be able to access and navigate residential and or commercial job site
  • Will be required to work in a variety of environmental conditions to include inside, outside, hot or cold temperatures 

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