Food & Beverage Captain

2 weeks ago

York, United States The Yorktowne Hotel a Tapestry Collection by Hilton Full time
Job DescriptionJob Description

The Yorktowne Hotel is hiring a Food & Beverage Captain. This person will be responsible for supervising the staff and acting as the lead server to ensure quality guest service at all hotel banquet functions and restaurant functions.

Responsibilities:

  • Directs the set-up of banquet tables and areas for banquet functions.
  • Reviews all function sheets for last-minute changes.
  • Ensures that all guest requests are promptly addressed.
  • Conducts pre-function meetings with staff to ensure the proper service and requirements of banquet functions with direction from the Banquet Manager.
  • With direction for the Banquet Manager, assigns stations to servers, assigns side work functions, and ensures that all duties are completed before each server signs out.
  • Coordinates and supervises all banquet activities to ensure that each course is served in accordance with the banquet event order.
  • Completes final billing and presents to the customer contact for payment. Ensures that all payments are processed by the Front Desk.
  • Provides prompt, professional, and courteous service during banquet meal functions. Functions as the lead server for banquet events.
  • Performs tableside or buffet food service as required. Maintains a clean and orderly workstation.
  • Informs supervisor of guest comments/complaints.
  • Assists banquet associates when needed.
  • Assists in the set-up and breakdown of banquet functions when business demands are high.
  • Cleans tables of all glasses, silver, china, etc. during and after banquet functions.
  • Greets guests and continually monitors to ensure quality guest satisfaction.
  • Must wear the required uniform. Must maintain a neat, clean, and well-groomed appearance.
Qualifications:

  • Prior banquet supervisory experience.
About Company

Built in 1925, the Yorktowne Hotel has been a cornerstone of downtown York and embodies a sense of progressiveness and momentum that characterizes a city on the move, during its original opening and current environment.

Find us in the center of York, a short walk from the many dining options of Restaurant Row and Central Market House. We are a five-minute walk from The Appell Center for Performing Arts and PeoplesBank Park is half a mile away.

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