Registration Assistant

Thank you for considering University of Saint Joseph in your search.

About University of Saint Joseph:

The University of Saint Joseph, founded by the Sisters of Mercy, provides a rigorous liberal arts and professional education for a diverse student population in an inclusive environment that encourages strong ethical values, personal integrity, and a sense of responsibility to the needs of society.

The University has been recognized as a top national university in Connecticut by U.S. News & World Report's Best College Rankings including being the #1 Connecticut University in "Top Performers on Social Mobility," #2 Connecticut University in "Best Value Schools," and #3 Connecticut University in "Best National Universities."

Ideally situated midway between Boston and New York City, the beautiful 90-acre Olmsted-designed campus is one mile from West Hartford's thriving downtown, and provides an array of cultural events, occasions for spiritual development, and fitness and recreational options. The University also has an active presence outside our campus, reaching into the surrounding community through internships, community service projects, new program and partnerships.

At University of Saint Joseph, our mission statement profoundly resonates with our faculty and staff and serves as the foundation upon which our employment policy is built. We seek to attract, develop and retain individuals who are committed to our mission. We are committed to providing an environment where diverse talents, perspectives, experiences and contributions are recognized, and one that promotes the "growth of the whole person" with resources that enable employees to meet professional and personal life needs.

Job Description:

This position carries out daily operations of the Registrar’s Office in addition to assisting the Registrar with special assignments and projects. The position greets visitors to the office, answers phones, and reviews office email to address general college questions from students, faculty, staff, and the public; and processes daily office paperwork including course registrations, transcript requests, verifications, grading, record maintenance, and filing. Research and retrieval of archived student records is required. This position also requires proper handling of confidential information, exceptional professional etiquette, and high-quality customer service.

• Under direction of the Assistant Registrar and Senior Registration Assistant, provides full-time “front desk” coverage and responds to inquiries (in person, telephone and email) in a timely manner;
• Processes student registrations, adds, drops, and withdrawals; produces transcripts as requested by students and alumnae, research transcripts, retrieve archival records and recreate older transcripts when necessary; assists in maintaining and updating student academic records;
• Jointly manages all current and archival records, including maintain all filing, research and retrieval of archived records and files (1932- present) at Iron Mountain Archives;
• Corresponds with students and/or contacts students regarding registration “holds,” cancelled courses, and attendance;
• Enters faculty and staff information into Jenzabar for purposes of account creation and creates student information system (Jenzabar) records for certain groups of students;
• Educates students in the use of Blackboard, email, the MyUSJ portal, FERPA guidelines and options and the University of Saint Joseph website;
• Assists degree auditors with evaluating and entering transfer credit/graduation applications when necessary;
• Serves as a liaison between the Registrar’s Office, Office of Academic Advising, Graduate School, Bursar, Cashier, IT, Financial Aid, Health Services, Graduate and Undergraduate Admissions, and Academic Departments regarding student registrations and records;
• Attends University events as required;
• Serves on University committees as required;

Requirements:

Required Qualifications

• Associate’s degree preferred; minimum of a high school diploma and work or college experience required.
• Previous clerical and data entry experience also required with preference given to those with experience in a Registrar’s or Dean’s Office and/or experience with the Jenzabar Student Information System.

Other Qualifications

• Strong organizational skills and attention to detail required
• Demonstrated ability to handle multiple tasks and work in an environment with continuous interruptions
• Excellent interpersonal and verbal and written communication skills and ability to communicate comfortably with students, colleagues, and external constituents
• Able to function independently while operating effectively within a team environment
• Demonstrated ability to work collegially, balance and prioritize assignments, manage projects, and problem solve
• Possess solid general computer skills, including ability to work in a Windows environment. Proficiency with MS Office Suite, Internet, and other programs as needed (e.g., mail merge, data base management). Familiarity with specific applications used by the University/Department a plus.
• Ability to maintain confidentiality
• Cultural competency to work with diverse student and employee population.
• Professional, courteous demeanor and appearance; ability to work professionally with students, faculty, staff and administration and represent the University professionally to the public
• Commitment to the mission of the University of Saint Joseph
• Ability to work some evenings and weekends required
• Physical ability to perform essential functions of the position, as noted below, with or without reasonable accommodation.

Physical Requirements

The physical requirements and description of the work environment are representative of what an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bending: Minimal
• Climbing (e.g. stairs): Minimal
• Keyboarding: Substantial
• Kneeling: Minimal
• Lifting: Minimal
• Reaching: Minimal
• Sitting: Substantial
• Standing: Minimal
• Using Telephone: Substantial
• Walking: Minimal

Work Environment: Standard office environment.

Additional Information:

Benefits:

• 403(b) with employer match
• Medical/Dental/Vision insurance
• Life insurance
• Paid time off & 10 paid holidays
• Parental leave
• Tuition Waiver (include spouse & dependent waivers)
• Long-Term Disability insurance
• Employee assistance program
• Flexible spending account
• Health savings account
• 529 CHET savings plan

NON-DISCRIMINATION & TITLE IX INFORMATION

ACCOMMODATIONS FOR APPLICANTS WITH DISABILITIES INFORMATION

The University of Saint Joseph believes it must play an active role in creating a community of employees that is diverse, inclusive and equitable. Our work benefits greatly from the contributions of people of color, people from different socioeconomic backgrounds, women, LGBTQ+ people, and individuals with disabilities. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Application Instructions:

Persons interested in the above position should apply online. Please submit:

• Resume/Curriculum Vitae
• Cover Letter with salary requirements

The University of Saint Joseph is an Equal Opportunity/Affirmative Action Employer.