Sales Assoc. Mat. Handler

About Goodwill SOLAC:

Goodwill, Southern Los Angeles County (SOLAC) is a 501(c)(3) nonprofit organization that transforms donated goods into job training, education, and placement services for individuals with barriers to employment. Goodwill SOLAC serves 22 cities and communities throughout Southern Los Angeles County.

Our skills training, education, job preparation, and placement programs build lives, families, and communities—one job at a time. Placing individuals in productive and competitive employment fills them with the value, joy, and dignity of a paycheck. We believe that putting people to work benefits the individual and the community’s economic vitality through taxes, spending power, real estate values, quality of life, and relief from social services and welfare systems.

Goodwill SOLAC is one of 154 independent Goodwill’s with membership in Goodwill Industries International. Goodwill SOLAC’s campus in Long Beach houses its administrative offices, training programs, processing operations, transportation fleet, LiNKS Sign Language & Interpreting Services, retail store, and e-commerce operations.

Goodwill is a culturally diverse and inclusive organization. We are a proud equal-opportunity employer. We are committed to fair hiring practices and creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status, or veteran status.

Summary Description:

• The Sales Associate/Material Handler is to assist store management in the daily operation of the assigned retail store.
• Reports to the Store Manager or Assistant Manager in the Manager’s absence.

Exemplary Duties / Responsibilities:

• The Sales Associate/Material Handler assists customers.
• Stocks and rotates merchandise.
• Runs the cash register as assigned.
• Responsible for the accuracy of transactions when assigned to register and adherence to company check and credit card procedures.
• Report safety hazards and all accidents to Manager or Assistant Manager IMMEDIATELY.
• Maintains the store in a clean, orderly, and safe manner, which may include daily floor mopping and related tasks as assigned.
• Assist in receiving new merchandise and processing incoming merchandise.
• Provide customer service in a positive, professional, and courteous manner.
• The Sales Associate/Material Handler may be cross trained for other retail functions and required to perform assigned tasks to standards.
• Answer the telephone in a courteous manner.
• Attends general store meetings as assigned.
• Attends general departmental and safety meetings as required.
• Responsible for other duties as assigned.

Employment Standards:

Education/Experience:

• High School Diploma or its equivalent.
• Ability to read, write, and understand simple instructions.
• Basic mathematical skills.

Knowledge

Some understanding of rendering customer service and working with the public is desirable.

Skill:

• Able to answer the telephone.
• Use of cash register and calculator /10 key necessary.
• Accuracy of work essential.
• Able to lift, carry, push, and pull at least 50 lbs.

Desirable Qualifications:

• Fluent communication skills. Bilingual is a plus.
• Cooperation with store personnel, direct supervisors, and Division Director.
• Ability to serve customers effectively.
• Quantity and quality of work performed.
• Accuracy of records maintained.
• Ability to meet deadlines and respond to special needs.
• Ability to serve the public professionally and courteously.
• Ability to follow simple instructions.
• Appearance and organization of assigned workstation.
• Ability to perform some janitorial duties.

Core Competencies II:

To perform the job successfully, an individual should demonstrate the following competencies:

• Confidentiality – Understands and adheres to high-level confidentiality in all work-related information discussions and information sharing in all board meetings and by the senior leadership team.

• Ethics and Values – Adheres to Goodwill core values and beliefs during times of strength and opportunities and acts in line with those values.
• Problem-Solving – Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics, people, and situations
• Task Management –Communicates changes and progress; completes projects on time and budget.
• Technical Skills – Pursues training and development opportunities; strives to build knowledge and skills continuously; shares expertise with others
• Customer Service – Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things
• Verbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings.
• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness; puts team success above own interests; supports everyone’s efforts to succeed.
• Diversity –Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment. Must be able to work with diverse cultures and those with barriers to employment, including disabled populations.

This job posting should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.