Dispatcher

2 weeks ago


Chesapeake, United States Tidewater Express Inc. Full time
Job DescriptionJob DescriptionUnder the supervision of the Dispatch Manager, this full-time position will assist with Tidewater Express Inc. (TEI) dispatching duties. The dispatchers are responsible for answering the TEI phone 365 days a year, 24 hours a day, 7 days a week. This position will work first shift, Monday through Friday, with some weekend and weekday night dispatching duties.
Dispatcher Responsibilities:
  • Answer emergency and non-emergency calls and document important information
  • Use phone and computer to direct wrecker drivers and road service technicians to the appropriate location/task
  • Prioritize and organize calls according to urgency, customer requests, and predetermined schedule
  • Maintain frequent communication with drivers and techs on the status of calls
  • Responds to and takes immediate action to resolve customers and driver/tech problems
  • Reply to customer emails regarding truck and heavy equipment tows
  • Understand tow truck loading and tow/recovery rigging basics, or the ability to quickly learn
  • Making, answering, and directing phone calls and the distribution of messages
  • Data entry into the Tidewater Express Inc accounting system and filing records as needed
  • Ensuring the correct paperwork is complete and prepared according to corporate procedures
  • Any other duties as assigned by the Dispatch Manager or the wrecker division Director of Operations

Requirements:
  • Must have a valid driver’s license and a clean driving record
  • Ability to work under pressure
  • Strong knowledge of emergency response procedures
  • Should have a “team first” attitude and maintain our team atmosphere even in hectic times
  • Maintain a safe work environment
  • Must have interpersonal and communication skills
  • Proficient in MS Office and data entry
  • Weekday night and weekend availability to be in dispatching duty rotation with the other dispatchers
  • Must pass a pre-employment drug screening

Benefits:
  • Medical, Dental and Vision insurance coverage
  • Medical insurance paid 100% by TEI at 5 year work anniversary
  • Life insurance policy
  • Legal and other supplemental coverage
  • Simple IRA with TEI matching contribution
  • PTO, Holiday, and Bereavement pay

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