HVAC Field Supervisor

3 weeks ago

Sarasota, United States Good Life Brands, LLC Full time
Job DescriptionJob DescriptionPosition Summary:


To assist in the achievement of the companys strategic objective and annual goals through the delivery of exceptional service and support reflective of Good Life Brands' vision, mission, purpose, and values.

Responsibilities:
  • Create a positive customer experience by completing the service correctly the first time with quality and care to applicable codes, to avoid refunds and recalls.
  • Mentor and develop technicians under his/her care to achieve the desired performance metrics
  • Perform a thorough and accurate HVAC inspection, including Health and Safety Checklist and communicate findings to the customer in a written option sheet.
  • When issues are identified, prepare a detailed finding report with pictures to discuss with the customer. Present repair options to include cost using the options sheet.
  • Support technicians and apprentices on troubleshooting issues as needed.
  • Complete all required documentation on services and collect, record, and deliver fees to designated office administration.
  • Responsible for contacting dispatch to disposition recall and warranty jobs to ensure they are recorded correctly.
  • Facilitate orders for all parts required for appointments and ensure preparedness for the day of service.
  • Process warranty parts and paperwork as the job is completed.
  • Record all material used or consumed on the job for job costing and replenishing.
  • Facilitate rescheduling customer appointments if the call is not complete.
  • Transport materials and tools to the job site and provide proper accounting of assigned tools.
  • Keep truck clean, stocked, and accurately inventoried.
  • Protect the customers home from damage while working and leave the customers home cleaner than when you arrived.
  • Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
  • Inform a supervisor and/or manager if the customer does not have HVAC service before leaving the call.
  • Communicate the benefits of Club Memberships.
  • Manage to performance metrics scorecard.
  • Report any safety issues to the supervisor and/or manager.
  • Support supervisor and/or manager as a resource who can make decisions on behalf of the company for the technician team.
  • Perform other duties as assigned.
Requirements:
  • EPA Certified required.
  • A High School diploma or general education degree (GED) required.
  • A minimum of two years experience preferred but not required with managers approval in maintenance, troubleshooting and correcting diverse HVAC service issues.
  • A valid drivers license and approved to drive by Companys insurance carrier.
  • Must be highly organized with good attention to detail and follow through.
  • Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
  • Team player working in a team environment.
  • Excellent customer service skills with desire to exceed customer expectations.
  • Must be able to use a computer tablet, smart phone and read a map or follow GPS.
Physical Requirements:
  • Works in indoor/outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow) at least 70% of the time.
  • Climbs ladders and steep stairs. Majority of time spent standing, stooping, bending, crouching, kneeling, sitting, and reaching. Often works in tight spaces such as attics and/or crawlspace.
  • Must be able to lift 50 pounds with ability to push, pull, carry, or maneuver heavier items (with additional manpower or appropriate devices).
  • Occasionally works from heights 15 feet or higher above ground.
  • Carries 24 ft extension ladder alone and/or 40 ft extension ladder with a fellow-coworker on most jobs.
  • Have good visual acuity.
Position Specific Standards:
  • Willing to attend training courses to advance skills.
  • Willing to work hours outside of normal work schedule, if needed.
  • Available for support to the team by phone (as needed 24/7).
  • Maintain confidentially on all private, sensitive, and proprietary business issues and concerns.

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