Zoho Zia Specialist

4 weeks ago

Atlanta, United States RSM Atlanta LLC Full time
Job DescriptionJob Description

This is a remote position.

Duties and Responsibilities:


1. Zoho Zia Integration:
  • Integrate Zoho Zia into existing Zoho CRM or Zoho Desk workflows to enhance automation and efficiency.
  • Configure Zia's capabilities to align with organizational goals and requirements.
2. Zia Customization and Configuration:
  • Customize Zia's functionalities based on specific business needs, such as setting up custom modules, workflows, and automation rules.
  • Configure Zia's AI-driven features, including chatbots, predictive analytics, and automation scripts.
3. User Training and Support:
  • Provide training sessions to users on how to effectively utilize Zia's features and functionalities.
  • Offer ongoing support and troubleshooting assistance to users encountering issues with Zia's implementation or usage.
4. Data Analysis and Insights:
  • Utilize Zia's AI capabilities to analyze data stored within Zoho applications and extract actionable insights.
  • Generate reports and dashboards that leverage Zia's predictive analytics to identify trends, patterns, and opportunities for improvement.
5. Process Optimization:
  • Work closely with stakeholders to identify opportunities for process automation and optimization using Zoho Zia.
  • Implement Zia-powered workflows and automation scripts to streamline repetitive tasks and improve operational efficiency.
6. Continuous Improvement:
  • Stay updated on the latest features and enhancements introduced by Zoho for Zia.
  • Continuously evaluate and recommend improvements to Zia's configuration and usage based on user feedback and evolving business needs.
7. Security and Compliance:
  • Ensure that Zia's implementation adheres to security best practices and regulatory compliance requirements.
  • Monitor data privacy and access control settings to safeguard sensitive information processed by Zia.
8. Collaboration and Communication:
  • Collaborate with cross-functional teams, including IT, sales, marketing, and customer support, to ensure seamless integration and alignment of Zia with organizational processes.
  • Communicate effectively with stakeholders to gather requirements, provide updates, and solicit feedback on Zia's performance and effectiveness.
9. Documentation and Knowledge Sharing:
  • Maintain comprehensive documentation of Zia's configuration, customization, and usage guidelines.
  • Share best practices, tips, and resources with users and colleagues to promote effective utilization of Zoho Zia across the organization.
10. Monitoring and Performance Analysis:
  • Monitor Zia's performance and usage metrics to track its effectiveness and identify areas for optimization.
  • Conduct regular performance reviews and assessments to measure the impact of Zia on key business metrics and objectives.


Requirements1. Education: Experience with Zoho Zia or advanced degrees or certifications in Artificial Intelligence, machine learning, or Zoho applications could be advantageous.

2. Zoho Expertise:
  • In-depth knowledge and experience with Zoho applications, particularly Zoho CRM, Zoho Desk, Zoho Analytics, and Zoho Creator.
  • Certification in Zoho applications, such as Zoho Certified Developer, Zoho Certified Consultant, or Zoho Certified Administrator, would be highly desirable.
3. Artificial Intelligence Skills:
  • Familiarity with artificial intelligence concepts, algorithms, and technologies, with a focus on Zoho's AI platform, Zia.
  • Experience with AI-driven features such as chatbots, predictive analytics, and automation scripts within Zoho applications.
4. Technical Skills:
  • Proficiency in programming languages commonly used in Zoho development, such as Deluge Script for Zoho Creator or Zoho CRM API.
  • Understanding of web technologies such as HTML, CSS, JavaScript, and RESTful APIs for integrating and customizing Zoho applications.
5. Problem-Solving Abilities:
  • Strong analytical and problem-solving skills to identify business challenges and develop effective solutions using Zoho Zia and other Zoho tools.
  • Ability to troubleshoot technical issues and resolve them on time.
6. Communication Skills:
  • Excellent communication skills, both verbal and written, to communicate with stakeholders at all levels of the organization effectively.
  • Ability to translate technical concepts into non-technical language for business users and vice versa.
7. Project Management Experience:
  • Experience managing projects related to Zoho implementation, customization, or optimization, including requirements gathering, planning, execution, and evaluation.
  • Ability to prioritize tasks, manage timelines, and coordinate efforts across cross-functional teams.
8. Continuous Learning Mindset:
  • Eagerness to stay updated on the latest developments in Zoho applications, artificial intelligence, and related technologies.
  • Commitment to continuous learning and professional development through training, certifications, and self-study.
9. Team Collaboration:
  • Ability to work collaboratively with team members, stakeholders, and external partners to achieve project objectives and deliver high-quality solutions.
  • Experience working in agile or iterative development environments would be beneficial.
10. Customer Focus:
  • Dedication to understanding and meeting the needs of internal and external customers through the effective use of Zoho Zia and other Zoho applications.
  • Ability to gather feedback, incorporate user input, and deliver solutions that drive value for end users.