Customer service

4 weeks ago


Brownsville, United States Crox Consulting Inc Full time
Job DescriptionJob DescriptionWe are hiring for below position, if you are interested in this position please let me know.Job Titel: Customer Service (Intake)Location: Brownsville, TXJob Description:ESSENTIAL DUTIES AND RESPONSIBILITIES: Logging and organizing intake paperwork on internal server and case management database; and communicating with team members to facilitate the intake and consultation process. Convey confidence that we can help potential clients with their immigration matters Show empathy to clients and put them at ease Basic data entry to create the prospect and client records in our tracking systems Use the online tracking system and/or Excel to generate reports and compile metrics regarding volume and quality of leads, and sales conversion rates Demonstrate exceptional communication skills Proficient in working with web-based online programs Ability to speak both Spanish and English fluently is requiredEXPERIENCE, COMPETENCIES AND EDUCATION: Requires High School diploma or GED. Valid Texas Driver's License 35-40 WPM typing English and Spanish fluency Basic computer skills, ability to multitask, toggling multiple computer systems. Stress tolerance and ability to maintain a professional demeanor. No prior legal experience is necessarily required, but the ability to learn quickly about the immigration system is required. Successfully pass a Drug & Alcohol examination and a Background CheckThank you

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