Customer Service Representative
4 weeks ago
Who We Are:
EmpiRx Health is the leading clinically-driven, customer-first PBM company that puts the pharmacist at the center of its service model to optimize member care while substantially reducing costs for plan sponsors.
What We Do:
We place more emphasis on member care than any other PBM by focusing on health outcomes first. Our pharmacists and clinicians are at the center of everything we do―and our population health solution delivers tailored strategies for our clients.
Who We're Looking For:
EmpiRx Health is experiencing unprecedented growth, and we are seeking a highly skilled and experienced Customer Service Representative. In this critical role, you will be instrumental in ensuring exceptional customer service and satisfaction. You bring excellent communication skills, a customer-centric approach, patience and empathy, problem-solving abilities, and multitasking skills. You possess a strong work ethic, pay attention to detail, and compliance awareness, ensuring that customer interactions are compliant and secure. By bringing these qualities and skills, you will contribute to our team's success and ensure a positive experience for our valued customers.
What You'll Do:
- Receive and respond to all customer inquiries via phone, fax, mail, e-mail, etc., in a 24x7 (365) call center environment with rotating shifts.
- Leverage the appropriate system and/or other reference materials to complete the verification process.
- Initiate the investigation process based on the nature of the inquiry (claim, member information, benefits, enrollment, appeals, etc.).
- Utilize available resources to quickly and efficiently resolve or redirect inquiries in accordance with prescribed departmental processes.
- Accurately document customer inquiries and actions taken in accordance with departmental quality guidelines to ensure appropriate follow-up.
- Follow up on unresolved issues promptly, escalating call trends to management.
- Deliver a five-star customer service experience while meeting quality and production standards.
What You Need:
- 1-2 years of related experience
- Reliable Internet and phone for off-hour shifts
- Clear and effective verbal communication skills
- Strong listening skills to understand customer needs and concerns
- The ability to empathize with customers and demonstrate patience
- Calm and composed demeanor while handling customer issues
- Flexibility to adapt to changes in procedures, products, or requirements
- Pharmacy Technician experience preferred
Why Join Us:
- EmpiRx Health is on an extraordinary journey where excellence meets innovation.
- We are a collaborative team that encourages groundbreaking ideas, values open dialogue, and prioritizes continuous improvement.
- You will be part of a dynamic team where success is a shared celebration, collaboration fuels progress, and we redefine healthcare together.
- We offer a generous and competitive benefits package to include, flexible PTO, 401k match, 10% bonus potential, access to LinkedIn Learning and more
- You will share in the company's success through our discretionary bonus program.
EmpiRx Health is an Equal Opportunity Employer
At EmpiRx Health, we wholeheartedly embrace the power of diversity and the magic of inclusion. The kaleidoscope of unique perspectives, backgrounds, and talents fuels our innovation and sets us apart. We're not just breaking down barriers but actively erasing them to create an environment where opportunity knows no bounds. In unity, we find our strength and invite individuals from all walks of life to join us in our exhilarating journey to shape a brighter, more inclusive future together.
Your career at EmpiRx Health awaits – join us in shaping the future of excellence in healthcare.
Careers - EmpiRx Health
**No recruiters, please**
Powered by JazzHR
AsLPB4A9CW
-
Customer Service Representative
4 weeks ago
Orlando, United States M. Coast Enterprise Full timeThe customer comes first within the hospitality industry and that is no exception at M. Coast. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...
-
Customer Service Representative
4 weeks ago
Orlando, United States Titan Motorsports Full timeJob Title: Customer Service Representative Description: Titan Motorsports is looking for Customer Service Representatives to join our sales team. The successful applicant will be working directly with our customers from across the world. You will be our first-line of contact to our customers. You will use our tools to recieve track and resolve customer...
-
Customer Service Representative
1 week ago
Orlando, United States Titan Motorsports Full timeJob Title: Customer Service Representative Description: Titan Motorsports is looking for Customer Service Representatives to join our sales team. The successful applicant will be working directly with our customers from across the world. You will be our first-line of contact to our customers. You will use our tools to recieve track and resolve customer...
-
Customer Service Representative
4 weeks ago
Orlando, United States Titan Motor Sports Full timeJob DescriptionJob DescriptionJob Title: Customer Service RepresentativeDescription:Titan Motorsports is looking for Customer Service Representatives to join our sales team. The successful applicant will be working directly with our customers from across the world. You will be our first-line of contact to our customers. You will use our tools to recieve...
-
Customer Service Representative
1 week ago
Orlando, United States Titan Motor Sports Full timeJob DescriptionJob DescriptionJob Title: Customer Service RepresentativeDescription:Titan Motorsports is looking for Customer Service Representatives to join our sales team. The successful applicant will be working directly with our customers from across the world. You will be our first-line of contact to our customers. You will use our tools to recieve...
-
Customer Service Representative
2 weeks ago
Orlando, United States Authority Garage Supply Full time**About Us**: We are rewarding, customer-centric, fun and our goal is to be the most trusted partner and customer preferred provider of residential and commercial garage doors, parts and operators. At Authority Garage Supply we set the standard of excellence for door suppliers that raises the bar when it comes to first class customer service. The strength of...
-
Customer Service Representative
3 weeks ago
Orlando, United States Swipe Say Easy Full timeWe are currently seeking a Customer Service Representative to join our team and provide exceptional service to our valued customers! As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our company. This is a great opportunity...
-
Customer Service Representative
2 weeks ago
Orlando, United States Swipe Say Easy Full timeWe are currently seeking a Customer Service Representative to join our team and provide exceptional service to our valued customers!As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our company. This is a great opportunity to...
-
Customer Service Representative
4 weeks ago
Orlando, United States Swipe Say Easy Full timeWe are currently seeking a Customer Service Representative to join our team and provide exceptional service to our valued customers!As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our company. This is a great opportunity to...
-
Customer Service Representative
4 weeks ago
Orlando, United States Think Tell Junction Full timeJob DescriptionJob DescriptionJoin Our Team as a Customer Service Representative at Think Tell JunctionAre you passionate about providing exceptional customer service? Think Tell Junction is looking for a Customer Service Representative to join our dedicated team in Orlando, FL. As a Customer Service Representative, you will play a crucial role in ensuring...
-
Customer Service Representative
3 weeks ago
Orlando, United States PeopleReady Full timeJob Description Customer Service Representative PeopleReady of Orlando, FL is now hiring Customer Service Representatives! Customer Service Representative is responsible for answering phones, redirecting calls as needed, assisting customer inquiries, defusing and problem solving issues as they arise. Clerical duties are also required and can vary widely,...
-
Customer Service Representative
5 days ago
Orlando, United States PeopleReady Full timeJob Description Customer Service Representative PeopleReady of Orlando, FL is now hiring Customer Service Representatives! Customer Service Representative is responsible for answering phones, redirecting calls as needed, assisting customer inquiries, defusing and problem solving issues as they arise. Clerical duties are also required and can vary widely,...
-
Customer Service Representative
3 weeks ago
Orlando, United States PeopleReady Full timeJob Description Customer Service Representative PeopleReady of Orlando, FL is now hiring Customer Service Representatives! Customer Service Representative is responsible for answering phones, redirecting calls as needed, assisting customer inquiries, defusing and problem solving issues as they arise. Clerical duties are also required and can vary widely,...
-
Customer Service Representative
4 weeks ago
Orlando, United States Stark Exterminators Inc Full timeCustomer Service RepresentativeStark Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based upon experience. Our administrative representatives enjoy benefits including: generous...
-
Customer Service Representative
3 weeks ago
Orlando, United States RemX Full timeRemX Staffing is assisting a client in Plantation, FL in hiring Onsite Customer Service Representatives. Please find details below. PLANTATION, FL 33322-NOT REMOTE Customer Service Representative Role: The Customer Service Representative is responsible for providing exceptional customer service and resolutions to our members. This role will take inbound...
-
Customer Service Representative
3 days ago
Orlando, United States Sir Speedy Orlando Fl Full timeBenefits:401(k) matchingCompetitive salaryDental insuranceVision insuranceBenefits/Perks:Initial and ongoing trainingCompetitive compensationPaid holidays and vacationIndoor and comfortable working environmentCompany Overview:A locally owned and nationally recognized Printing, Signage and Marketing Services company in the Sir Speedy, Orlando, FL is looking...
-
Customer Service Representative
4 weeks ago
Orlando, United States Stark Exterminators Full timeJob DescriptionJob DescriptionCustomer Service RepresentativeStark Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based upon experience.Our administrative representatives enjoy...
-
Customer Service Representative
4 weeks ago
Orlando, United States Six Rings Inc Full timeJob DescriptionJob Description Job SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is...
-
Customer Service Representative
4 weeks ago
Orlando, Florida, United States PeopleReady Full timeCustomer Service RepresentativePeopleReady of Orlando, FL is now hiring Customer Service Representatives Customer Service Representative is responsible for answering phones, redirecting calls as needed, assisting customer inquiries, defusing and problem solving issues as they arise. Clerical duties are also required and can vary widely, from organizing files...
-
Customer Service Representative
2 weeks ago
Orlando, Florida, United States PeopleReady Full timeCustomer Service RepresentativePeopleReady of Orlando, FL is now hiring Customer Service Representatives Customer Service Representative is responsible for answering phones, redirecting calls as needed, assisting customer inquiries, defusing and problem solving issues as they arise. Clerical duties are also required and can vary widely, from organizing files...