Front Desk Supervisor

3 weeks ago

Kissimmee, United States Westgate Resorts Full time
Job DescriptionJob DescriptionCompany Description

Pay rate: $18 / hour - Use our Daily Pay benefit and get access to your pay as you need it. 

Westgate Towers Resort in Kissimmee, Florida, offers you the ideal opportunity to welcome guests to our tropically landscaped property near world-famous theme parks and help them enjoy a truly memorable vacation getaway. An incredible work environment, Westgate Towers Resort features an array of onsite amenities and direct access to all amenities at Westgate Vacation Villas and Westgate Town Center such as the state-of-the-art Ship Wreck Island Water Park.

Job Description

As a Front Desk Supervisor, you are responsible for ensuring we provide the highest level of guest service and that our standards are met and always maintained.

As the Front Desk Supervisor, you will provide: 

  • Leadership and Management: schedule and provide direction to the Front Office team members as required, ensuring seamless coordination and service delivery. Stepping in as the Manager on Duty during the absence of the General and Front Office Manager, you supervise the Front Desk, Night Auditors, and Guest Services Agents, maintaining a high level of service quality.
  • Guest Registration and Services: warmly greet guests, handle their registration process, assign rooms, and enter their information into the property management system, ensuring a smooth check-in experience. As well as collecting security deposits upon guest check-in and explaining room charges, you accept payments through various methods, including cash, check, or credit cards, and issuing room keys and facilitating the check-out process are vital aspects of your role.
  • Communication and Guest Services: manage all incoming phone calls to the front desk and operator, transferring them as needed. Adapting phone settings to guests' requirements and providing assistance and information about hotel services, registration, and local amenities is part of your duties. Keeping an eye on room occupancy and availability ensures efficient room allocation and guest satisfaction.
  • Financial Transactions: as part of your responsibilities, you compute bills, collect payments, and provide change to guests, handle cash, and process credit card payments and credits.
  • Reservations and Record-Keeping: manage reservations and post various charges such as room rent, pet fees, cleaning fees, upgrade fees, and other miscellaneous fees to guest folios.
  • Problem-Solving and Training: your role involves actively listening to guests and finding solutions to their concerns, ensuring their satisfaction.
  • Financial Management: balancing all cash, credit card, and other postings to the daily report at the end of your shift ensures accuracy in financial transactions. Also, making cash deposits in the safe maintains financial security.
  • VIP Coordination and Training: Coordinating with housekeeping for VIP guests' arrivals enhances their experience. You play a pivotal role in training new Front Desk personnel to uphold service standards.

 

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Qualifications

  • Must be able to lift up to 15lbs
  • Must be able to stand for long periods of time
  • Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
  • Excellent customer service skills
  • Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
  • Required to pass a background check, drug test, and prove eligibility to work in the United States


Additional Information

Why Westgate?

  • Comprehensive health benefits – medical, dental and vision
  • Paid Time Off (PTO) – vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
  • Advancement & development opportunities
  • Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

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