Agent Success Manager

6 days ago

Wells, United States The Masiello Group Full time
Job DescriptionJob DescriptionDescription:

Overview:

As the largest and most successful brokerage in Northern New England, we believe in providing our REALTORS® with highly skilled, high energy field support that offers in-office full-service marketing, listings, and transaction support. With our company culture and team investment in growth & development, our field support members provide exceptional service and quality experiences to our agents, clients, customers, and co-broke community with the highest level of integrity and professionalism.


We are seeking an Agent Success Manager that will support the Wells and Sanford offices. This position participates in multiple facets of the field support team.


Brand Ambassador Responsibilities/Duties

  • Generation of new business by initiating connections with prospective agents and potential customers at community events and trade shows.
  • Complement the brand building that The Masiello Group is creating and distributing through means such as Facebook Reels, local chamber meetings, networking events with REALTORS®, Realtor Board meetings, etc.
  • Work with the Regional/Office Sales Director/Managing Broker to prioritize events for the team.
  • Create opportunities for the team to work with the public that allows for volunteering, fundraising, or other community events for agents to attend and grow the brand in Concord.

Agent Success Responsibilities/Duties

  • Onboarding new agents, overseeing agent completion of Building Foundations training program.
  • Supporting agent needs for tool usage and marketing.
  • Assisting agents in executing their business plans.
  • Facilitating the integration of newly acquired firms into our Sales team.
  • Create and implement a roadmap for training with Better Homes & Gardens Real Estate and The Masiello Group to ensure all agents can access and implement the offerings to grow in their business.
  • Conduct follow-up studies of all completed trainings to evaluate and measure results. Modify as needed based on the results of the follow-up studies.
  • Provide in-person training and follow-ups of offerings from the company.
  • Accountability programs for agents around the Foundations course and its content. Provide group and individual training and coaching to support agent adoption and implementation of tools.
  • Develop and maintain training communications to ensure agents and customer have knowledge of training events.
  • Work effectively as a team member with other members of The Masiello Group and Region 2.
  • Regularly reports on performance of the program and communications business impact through monthly and/or quarterly reviews with Sales Director/Managing Broker.
  • Creates a positive learning environment

Administrative Duties:

  • Assist in the creation and maintenance of agent customer databases (CRM).
  • Assist in maintaining agent web leads; custom follow-up campaigns, newsletters, and correspondence in customer databases (CRM).
  • Assist in producing regular customer databases prospecting via direct mail and eBlasts to agent contacts.
  • Ordering thank you gifts, closing gifts, and branded promotional material through company store.
  • Personalization and customization of agent websites.
  • Schedule customer celebratory closing anniversary flyers and ePostcards
  • Ensuring file compliance.
  • Provide consumer content for business promotion on social media platforms.
  • Assist with 3rd party website accuracy.
  • Assist with open house promotional activities.
  • Advanced training opportunities in all software platforms.
Requirements:
  • Previous experience with Canva platform and social media/marketing.
  • Experience in the real estate industry preferred.
  • Strong knowledge of computer systems and Microsoft Office proficiency.
  • Excellent written and verbal communication skills.
  • Professional attitude and positive team player.
  • Problem solver that requires little to no direction.
  • Proven characteristics of consistent accuracy and attention to detail.
  • Strong organizational skills and the ability to multi-task in a fast-paced, deadline driven environment.

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