Call Center Supervisor

4 weeks ago

Riverside, United States ARS-Rescue Rooter Full time
Job DescriptionJob Description

Overview

Coordinates and supervises customer service functions to meet and exceed customer service expectations and support service operations.


Responsibilities

♦ Supervises and develops the customer service department, which includes hiring, terminating and disciplining employees, scheduling employees, setting work priorities, conducting staff meetings, counseling and training employees, evaluating performance and directing work assignments to ensure effective departmental operation.

♦ Identifies and implements continuous improvement initiatives by analyzing and recommending enhancements to current customer service systems and processes.

♦ Performs call evaluations and provides feedback and/or suggestions for improvement.

♦ Resolves customer complaints to ensure customer satisfaction. Assists staff members in the resolution of problem issues. Tracks incoming customer complaints and follows-up as necessary.

♦ Resolves price discrepancies and some collection problems.

♦ Reports and coordinates damage issues with the insurance carrier.

♦ Composes apology letters and issues credit certificates to customers or takes other actions depending on the severity of the problems.

♦ Assists in answering incoming customer telephone calls.

♦ Assists in processing service orders and scheduling appointments for service.

♦ Communicates with dispatch to ensure service appointments are properly communicated.

♦ Notifies customers of estimated times of arrival and may dispatch technicians to appointments.

♦ Maintains all warranty and maintenance contract information and files.

♦ Generates warranty invoices and submits to the corporate office for payment.

♦ Gathers data and statistics to create reports for management review.


Qualifications

A High School diploma, or GED equivalent, and 4-6 years of customer service experience required. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. Must be computer literate with knowledge of Microsoft Office products. Strong communication and interpersonal skills are required.

ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

  • Call Center Supervisor

    7 days ago

    Riverside, United States ARS-Rescue Rooter Full time

    Company Name: ARS-Rescue Rooter Overview: Coordinates and supervises customer service functions to meet and exceed customer service expectations and support service operations. **Responsibilities**: - Supervises and develops the customer service department, which includes hiring, terminating and disciplining employees, scheduling employees, setting work...

  • Call Center Representative

    3 weeks ago

    Riverside, United States Veterans Sourcing Group Full time

    **REQUIREMENT DETAILS** **Job Title: Call Center Representative** **Location: Riverside, RI ONSITE** **Pay Rate: $19.06/hr on W2** **Duration: 6-month contract with Possible extension / Conversion to Perm** - **Client Notes**:_ M-F 8:30- 6:30 pr 9:30 - 6 - some customers in California 2 positions in office Possibility of extension after 4 months - They...

  • Call Center Customer Relationship Associate

    3 weeks ago

    Riverside, United States Myprovident Full time

    ** Call Center Customer Relationship Associate** **Job Category****:** Retail Banking **Requisition Number****:** CALLC001228 Showing 1 location **Job Details** **Description** The **Call Center Customer Relationship Associate (CRA)** is responsible for providing superior quality customer service to all business lines of the Bank. Reporting to the Call...

  • Customer Service Call Center Representatives

    3 weeks ago

    Riverside, United States Randstad USA Full time

    Are you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States?  Our client is a Fortune 500 Financial Services Company and they are hiring Customer Service Call Center Representatives to join their team in Riverside.   As a Customer Service Call Center Representative you will be working on the...

  • Customer Service Call Center Representative

    3 weeks ago

    Riverside, United States Randstad USA Full time

    Are you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States?  Our client is a Fortune 500 Financial Services Company and they are hiring a Customer Service Call Center Representative to join their team in Riverside.  We are seeking a dynamic and customer-oriented individual to join our team as...

  • Customer Service Call Center Representative

    3 weeks ago

    Riverside, California, United States Randstad USA Full time

    Are you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States? Our client is a Fortune 500 Financial Services Company and they are hiring a Customer Service Call Center Representative to join their team in Riverside. We are seeking a dynamic and customer-oriented individual to join our team as a...

  • Call Center Executive:consumer Banking

    2 weeks ago

    Riverside, United States Clovity Full time

    **Job Title: Call Center Executive:Consumer Banking** **Pay Rate: $19.06/hr W2** **Location: Open to Riverside, RI or Johnston, RI ( Hybrid )** **Duration: 3 months contract to hire** - Position will require in person training (up to 4 weeks). After that hybrid schedule._ - Open to Riverside, RI or Johnston, RI locations_ **Job Type**: Contract Pay: $19.00...

  • Service Center Loss Prevention Supervisor

    3 days ago

    Riverside, United States TJ Maxx Full time

    Come to work and be ready to think on your feet, grow your skills, and embrace the many opportunities. Our Distribution Centers are the key to getting new products out to TJ Maxx, Marshalls, HomeGoods, Sierra, Winners, Homesense, and TK Maxx. To keep up with our ever-changing inventory, we stay nimble and adaptable. No day is the same, and that’s just how...

  • Aba Supervisor Needed

    1 month ago

    Riverside, United States United Therapy Center Full time

    United Therapy Center is looking for an ABA Supervisor in the Riverside Area Responsibilities (include but not limited): - Oversee Applied Behavior Analysis (ABA) treatment to children with autism in home and school setting - Develop treatment programs for children with Autism Spectrum Disorder (ASD) - Work with families and provide parent education -...

  • Aba Supervisor Needed

    1 week ago

    Riverside, United States United Therapy Center Full time

    United Therapy Center is looking for an ABA Supervisor in the Riverside Area Responsibilities (include but not limited): - Oversee Applied Behavior Analysis (ABA) treatment to children with autism in home and school setting - Develop treatment programs for children with Autism Spectrum Disorder (ASD) - Work with families and provide parent education -...

  • Clinical Supervisor

    2 weeks ago

    Riverside, United States Corning Center Full time

    Registered Nurse (RN) Supervisor NightsCorning Center for Rehabilitation and Healthcare is seeking an experienced Registered Nurse (RN) Supervisor to work nights 11 PM - 7 AM for our Skilled Nursing Facility located in Corning, NY. The ideal candidate will have excellent communication skills and a pleasant demeanor! Corning Center Benefits Include: Tuition...

  • ABA Supervisor Needed

    4 weeks ago

    Riverside, United States United Therapy Center Full time

    Job DescriptionJob DescriptionSalary: $30-$35United Therapy Center is looking for an ABA Supervisor in the Riverside Area Responsibilities (include but not limited):· Oversee Applied Behavior Analysis (ABA) treatment to children with autism in home and school setting· Develop treatment programs for children with Autism Spectrum Disorder (ASD)· Work with...

  • ABA Supervisor Needed

    7 days ago

    Riverside, United States United Therapy Center Full time

    Job DescriptionJob DescriptionSalary: $30-$35United Therapy Center is looking for an ABA Supervisor in the Riverside Area Responsibilities (include but not limited):· Oversee Applied Behavior Analysis (ABA) treatment to children with autism in home and school setting· Develop treatment programs for children with Autism Spectrum Disorder (ASD)· Work with...

  • Call Center/scheduler/insurance Verification

    1 month ago

    Riverside, United States American Pediatrics Full time

    We at American Pediatrics have been providing the best patient care for over 20 years. We are looking for the next superstar to join our team. We provide a competitive package and bonus along with excellent health benefits. **Responsibilities**: - Optimizing provider schedules and patient satisfaction with efficient scheduling. - Provide information to...

  • Plasma Center Supervisor

    3 weeks ago

    Riverside, United States Biolife Plasma Services Full time

    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. Job...

  • Plasma Center Supervisor

    2 weeks ago

    Riverside, United States Biolife Plasma Services Full time

    By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takedas Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job...

  • Fulfillment Center Supervisor, Nights

    2 weeks ago

    Riverside, United States Coupang Full time

    Description We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did we ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing...

  • Coordinator - Community Resources Center (Riverside)

    7 days ago

    Riverside, United States Inland Empire Health Plan Full time

    **What you can expect!** Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an **authentic experience!** **Key Responsibilities**: 1. Center Operations a. Provide coverage of the Community Resource Center reception area with excellent customer service...

  • Coordinator - Community Resources Center (Riverside)

    7 days ago

    Riverside, United States Inland Empire Health Plan Full time

    Overview: **What you can expect!** Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an **authentic experience!** 1. Center Operations a. Provide coverage of the Community Resource Center reception area with excellent customer service and be the...

  • Fulfillment Center Supervisor, Nights

    3 weeks ago

    Riverside, United States Coupang Full time

    We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did we ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce...