Patient Collection Specialist

4 weeks ago

Little Rock, United States Arkana Laboratories Full time
Job DescriptionJob Description

Who we are: At Arkana Laboratories, everyone has an important role to fill. Come join us and be a part of a team dedicated to making life better for those who need it most.

This place is packed with super-smart people who do their best work together. We work hard every day to advance our understanding of disease and provide world-class care to our patients in hopes of leaving our corner of the world a little better than we found it. While we are committed to improving the lives of thousands of patients, we never lose sight of the realization that they are the reason we get to create change in our field.

Built on generosity, teamwork, and the freedom to try new things, we take great pride in our work. Great ideas come from everywhere in this company and we celebrate each success and failure for the opportunity it gives us to keep reaching. Twenty years after our founder, Dr. Patrick Walker, wrote his goals on the back of a napkin, our people, culture, and values have remained strong.

About the position: As the Patient Collection Specialist, you will be responsible for assisting patients in navigating and understanding the financial aspects of their healthcare, including but not limited to insurance coverage, payment options, and billing procedures.

What you'll do:

  • Establishes and maintains supportive and cooperative relationships with patients and counsel patients on all out-of-pocket liabilities
  • Demonstrates clear understanding of core business structures, systems, best practices, trends, and technologies within the industry
  • Contacts and works directly with patients regarding their account balances
  • Uses technology to determine the patient's ability to pay for services
  • Documents all patient account correspondence in the appropriate note field, designated forms, or data bases
  • Responds to complex financial questions regarding patient accounts
  • Reviews and approves patient account prior to going to bad debt
  • Educates patients on social services programs and financial assistance programs available
  • Be a point of contact for patients with questions regarding financial aid applications
  • Reviews and monitors patient accounts to ensure accuracy.
  • Maintains documents, reports, and records in order to comply with internal compliance, policies, procedures, Arkana Core Values
  • Provides Best in Class Service to every patient to ensure world class patient satisfaction.
  • Recommends improvement processes and procedures as needed.
  • Other duties as assigned.

You should have:

  • Proven track record of process improvement to drive accuracy and efficiency
  • Evidenced problem-solver
  • Strong leadership skills
  • Excellent verbal and written communication skills
  • Detail-oriented and analytical thinker
  • Demonstrated ability to project manage (i.e. scheduling, critical thinking, communication)
  • Ability to prioritize and maintain composure in stressful times.
  • Ability to work independently and accurately with little supervision

Education: Minimum of high school diploma

Experience: Three (3) years of experience of any combination of medical billing, collections, and financial counseling

1 year of customer service experience

Computer Skills: Proficient with various software applications (Outlook, Excel, Word), computer systems, web-based applications, and third-party portals

What we offer: We know that health is more than doctor visits and life is more than work. We work hard at Arkana but in turn provide competitive salaries and generous benefit offerings.

Specifically, we offer the following benefits to full-time employees:

  • Competitive salary
  • Generous paid time off and Paid Holidays
  • Minimal cost health insurance for you and affordable options for your family
  • 401(k) with immediate eligibility and match
  • Company-paid life insurance
  • Company-paid long term disability coverage
  • Affordable vision and dental plans
  • Flexible Spending Account or Health Savings Account availability
  • Wellness plan and complimentary yoga classes
  • Monthly in-office massages and employer-sponsored lunches

Please see Careers for further information.

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