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Independent Living Director

2 months ago

Little Rock, United States RSL Management Group Holdings LLC Full time
Job DescriptionJob Description

RSL Management Group is looking for an Independent Living Director for a community in Little Rock, AR

The Independent Living Director is responsible for managing the day-to-day operations of the Independent Living community, achieving and maintaining maximum occupancy of the community to capacity, achieving high resident satisfaction and ensuring an active lifestyle for the residents.

DUTIES AND RESPONSIBILITIES:

  1. Operate the community in a manner which will ensure company profitability by meeting all community budget and census guidelines as set by the corporation. Follow and adhere to the budget in all situations.
  2. Direct and monitor all marketing activities including public relations efforts, prospective resident generation, prospective resident follow-up, direct sales, and sales monitoring to ensure the complete fill up of the community. Strive to achieve a 100% occupied community. Direct and monitor the automated lead tracking system.
  3. Direct, and participate in, a community relations function for the community with particular attention to clergy, medical, legal, financial and business communities who would have influence with the senior market. Oversee the development of referral sources for prospective residents.
  4. Promote and maintain positive relations with residents and their families, providing the necessary dining room interaction while addressing resident concerns appropriately. Encourage resident interaction.
  5. Provide resident programs designed to achieve resident satisfaction by providing enrichment in the areas of social interaction, entertainment, arts and crafts, physical exercise, education, religious services, and community involvement.
  6. Develop and maintain systems that will effectively monitor the operation of the community, including, but not limited to occupancy rate, income and expense, supply/capital asset inventories, and resident and staff satisfaction (i.e. suggestion boxes, surveys, etc.).
  7. Oversee the maintenance of accurate and appropriate records for each resident and prospective resident of the community, for each employee and other administrative activities, and maintain confidentiality of said files at all times.
  8. Conduct weekly marketing meetings to focus on move-ins and move-outs, community events, and marketing events.
  9. Assist as needed in the coordination of move-in with respective residents. Periodically review each resident's status and ability to perform under the terms and conditions of the Residency Agreement. Direct and advise as needed the process for notifying staff of new resident's needs and ensuring the apartment is move-in ready.
  10. Cooperate and effectively interact with the Resident Council.
  11. Access, retrieve and review email messages on a daily basis (twice daily minimum).
  12. Perform any additional job duties set by the corporation while completing all assigned duties which may change from time to time according to resident needs, staffing levels, working circumstances, and corporate directives.