Help Desk Technician

2 weeks ago

Springfield, United States Orthopedic Center of Illinois Full time
Job DescriptionJob Description

Job Overview: Join the Orthopedic Center of Illinois as a Help Desk Technician, where you'll be the go-to support for our IT infrastructure. Your role is crucial in maintaining our LAN and WAN systems, ensuring our healthcare professionals and our vendors have the tech support they need.

Key Responsibilities:

  • Serves as network technician for OCI in regards to Local Area Network (LAN) and Wide Area Network (WAN) hardware and software. Conducts analysis, installation, and support of workstations, printers, office automation software, and other end using computing devices that are integrated onto the local area network.
  • Responsible for diagnosis, installation, up-grade and/ or troubleshooting OCI's computers and peripherals. May perform basic on-site repair of equipment, or coordinates repair through outside vendors or consultants.
  • Analyzes, detects, and resolves user difficulties including hardware and software malfunctions related to data input.
  • Collaborate with vendors for network and equipment support.
  • Researches, procures, installs, and/ or up-grades software programs necessary to meet or improve departmental operations. Provides support to end users in the installation and operation of such programs.
  • Creates and administers user profiles, passwords, and user menus allowing user access to electronic mail, other applications, and data. Provides training and technical assistance to computer system users.
  • Respond to help desk tickets, providing technical solutions and advice.
  • Escalate advanced tier issues to IT management to ensure effective teamwork in complex problem resolution.
  • Advises staff regarding policies for complying with licensing requirements, safeguarding computer operations, E-mail, Internet use, data collection and confidential information.
  • Advise on IT policies and ensure compliance, working closely with the IT team.
  • May operate under deadlines and be subjected to extra workloads.
  • Integrates OCI's mission and vision into daily tasks through dedication to customer satisfaction, quality improvement, and collaborative working relationships.
  • Other duties as assigned.

Preferred Knowledge and Skills

  • Associates Degree in a related field or equivalent experience.
  • 1-2 years of experience in IT, with knowledge of network systems operations.
  • Proficiency in Microsoft Servers, VMware, Active Directory, Citrix, Security tools, and M365 applications.
  • Strong customer service and communication skills.
  • Ability to work in a fast-paced environment.

  • Help Desk Technician Orthopedic Center of Illinois

    6 days ago

    Springfield, United States Orthopedic Center of Illinois Full time

    Job Overview: Join the Orthopedic Center of Illinois as a Help Desk Technician, where you'll be the go-to support for our IT infrastructure. Your role is crucial in maintaining our LAN and WAN systems, ensuring our healthcare professionals and our vendors have the tech support they need. Key Responsibilities: Serves as network technician for OCI in regards...

  • Help Desk Specialist MUST HAVE TS/SCI Clearance and Security+

    3 hours ago

    Springfield, United States A&M Technologies LLC Full time

    Job DescriptionJob DescriptionResponsibilities include, but are not limited to:Provide technical assistance and support for Enterprise Watch services and provide technical assistance and support for Network services Maintains documentation and SOPsMonitor and support ticket workflowsReview, assign, reconcile and support the management of tickets throughout...

  • Low Voltage Technician

    5 days ago

    Springfield, United States Watchtower Security Inc Full time

    **Salary**: $60,000 - $70,000 per year Join our team at a rapidly expanding national security and surveillance firm as a Field Service Technician. Your role involves installing and servicing security equipment, providing technical support, and ensuring client satisfaction. If you're a problem-solver with strong customer service skills, we want you on our...

  • Front Desk Rep

    7 days ago

    Springfield, United States Red Roof Full time

    ** Front Desk Rep - Part-Time** **Job Category****:** Inns - Hourly **Requisition Number****:** FRONT02451 Showing 1 location **Job Details** **Description** * Someone to help our guests! Show off your city and be the tour guide for the guests send them to your local favorites. * Make an impact on your guests by making each experience unique and tailored to...

  • Front Desk Rep

    7 days ago

    Springfield, United States Red Roof Full time

    ** Front Desk Rep - Full-Time** **Job Category****:** Inns - Hourly **Requisition Number****:** FRONT003029 Showing 1 location **Job Details** **Description** * Someone to help our guests! Show off your city and be the tour guide for the guests send them to your local favorites. * Make an impact on your guests by making each experience unique and tailored to...

  • Utility Inspection Technician

    7 days ago

    Springfield, United States RECONN Full time

    Job DescriptionJob DescriptionJob Description:As leaders in the utility industry, concentrating on quality and safety, RECONN is looking for people to join our team who are problem solvers, take pride in public safety, and are comfortable in a fast-paced, exciting work environment. The starting pay is $20/hr. An additional $5/hr. , after training, will be...

  • Tier I Service Desk Agent

    Found in: Dice One Red US C2 - 7 days ago

    Springfield, United States Dunhill Professional Search Full time

    Job Details TS/SCI Required Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to routine/basic customer problems, issues, requests. As the entry point for customers, documents, notifies proper department/desk, escalates as necessary, and...

  • Behavior Technician

    5 days ago

    Springfield, United States A1 Autism Consultants LLC Full time

    **Registered Behavior Technician (Part-Time)** A1 Autism Consultants is looking for individuals passionate working with those impacted by ASD to join our team in full-time and part-time roles! Are you responsible, timely, organized, able to follow behavior plans, and desire a fun and supportive work environment with room to grow? This is a great opportunity...

  • Help Desk Technician

    Found in: Resume Library US A2 - 7 days ago

    Springfield, Illinois, United States IDEMIA Full time

    Overview: IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity,...

  • Tier I Service Desk Agent

    2 weeks ago

    Springfield, United States Dunhill Professional Search Full time

    TS/SCI Required Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to routine/basic customer problems, issues, requests. As the entry point for customers, documents, notifies proper department/desk, escalates as necessary, and tracks and...

  • Tier I Service Desk Agent

    Found in: Appcast US C2 - 7 days ago

    Springfield, United States Dunhill Professional Search Full time

    TS/SCI Required Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to routine/basic customer problems, issues, requests. As the entry point for customers, documents, notifies proper department/desk, escalates as necessary, and tracks and...

  • Emergency Department Technician

    Found in: Lensa US P 2 C2 - 2 weeks ago

    Springfield, United States Springfield Hospital Full time

    The Emergency Department Technician (ED Tech) will:Work collaboratively with a complementary and assistive role to the nursing staff. Perform a variety of delegated tasks under the supervision of a Registered Nurse (RN) and/or Medic. Assist the nursing staff in providing patient care in accordance with the training, competence, skill, and the Emergency...

  • Vehicle Supply Technician

    5 hours ago

    Springfield, United States AMR Full time

    More Information about this Job: **Vehicle Supply Technician (VST)** **IMMEDIATELY HIRING! **VEHICLE SUPPLY TECHNICIAN FULL-TIME Night Shift Opportunity** We're hiring a **Vehicle Supply Technician (VST) **responsible for ensuing our ambulances are effectively serviced, safe and ready for response. This is a key role to help our team maintain and deliver...

  • Behavior Technician

    7 days ago

    Springfield, United States A1 Autism Consultants LLC Full time

    Job DescriptionJob DescriptionRegistered Behavior Technician (Part-Time)A1 Autism Consultants is looking for individuals passionate working with those impacted by ASD to join our team in full-time and part-time roles! Are you responsible, timely, organized, able to follow behavior plans, and desire a fun and supportive work environment with room to grow?...

  • Behavior Technician

    2 weeks ago

    Springfield, United States A1 Autism Consultants LLC Full time

    Job DescriptionJob DescriptionRegistered Behavior Technician (Part-Time)A1 Autism Consultants is looking for individuals passionate working with those impacted by ASD to join our team in full-time and part-time roles! Are you responsible, timely, organized, able to follow behavior plans, and desire a fun and supportive work environment with room to grow?...

  • Behavior Technician

    7 days ago

    Springfield, United States A1 Autism Consultants LLC Full time

    Job DescriptionJob DescriptionRegistered Behavior Technician (Part-Time)A1 Autism Consultants is looking for individuals passionate working with those impacted by ASD to join our team in full-time and part-time roles! Are you responsible, timely, organized, able to follow behavior plans, and desire a fun and supportive work environment with room to grow?...

  • Emergency Department Technician

    7 days ago

    Springfield, United States Springfield Hospital Inc. Full time

    Job DescriptionJob DescriptionDescription:The Emergency Department Technician (ED Tech) will:Work collaboratively with a complementary and assistive role to the nursing staff. Perform a variety of delegated tasks under the supervision of a Registered Nurse (RN) and/or Medic. Assist the nursing staff in providing patient care in accordance with the training,...

  • Front Desk Agent

    7 days ago

    Springfield, United States TownePlace Suites Springfield Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    7 days ago

    Springfield, United States Country Inn & Suites Springfield Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    Found in: beBee S US - 7 days ago

    Springfield, United States Country Inn & Suites Springfield Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...