Care Coordinator

WE OFFER EXCELLENT BENEFITS:

• FREE Employee Medical Insurance
• FREE Employee Dental Insurance
• FREE Employee Vision Insurance
• Sick leave (8 hours per month)
• Vacation (Minimum of 2 weeks paid vacation)
  
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13 Paid Holidays

CCEW Mission
Feed the hungry, heal the hurting, welcome the stranger. 

Job Summary

This position is responsible for working directly with youth in care providing care coordination, referral services, and assisting youth in developing goals related to their individualized service plan. The Care Coordinator will coordinate with the Loft Team, and Leadership regarding youth care and collaborate with guardians, case workers, and other community partners regarding their care plan. 

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job. This job may include any of the responsibilities listed below:

1. Rotate with leadership being on-call after-hours approximately 1 week each month to provide guidance on Loft referrals and other related emergent matters. When appropriate, authorize readmission of youth who have run away from the HOPE center. The basis for readmission must be documented by specific factual findings.
2. Meet with a youth within eight hours of their Loft admission.
3. Complete intakes and assessments of youth to determine current needs, legal status, and housing barriers to create an individualized service plan.
4. Facilitate the youth’s return to their legally authorized residence (including DCYF in the case of a dependent youth) as soon as possible or initiate processes to arrange legally authorized appropriate placement.
5. Interface with other relevant resources and system representatives to secure long-term housing placement and other needed services for the youth.
6. Facilitate a physical examination for youth within the timeline required by licensing.
7. Facilitate an educational assessment for youth to measure the youth’s competency level in reading, writing, and basic mathematics. The assessment must measure learning disabilities or special needs.

1. Represent our youth services in the community to develop partnerships that strengthen the program and advocate for systematic change that improves the lives of youth experiencing homeless and their families affected by substance use disorders and mental health disorders.
2. Works in collaboration with Loft staff and other partners in providing care coordination to stabilize program youth who exhibit significant healthcare challenges, including substance use disorders and mental health disorders, facilitate an evaluation as necessary with a Designated Crisis Responder.
3. Work directly with youth to meet their goals and provide supportive listening, teach daily living skills, teach mindfulness skills, and promote activities/skills which support mental wellness.
4. Master youth services electronic records system via Salesforce documenting all youth related services.
5. Provide aftercare follow-up services to youth who have exited the program and support community outreach to maintain relationships with the youth in our community.
6. Provide leadership within the Loft by modeling professional boundaries--aligning with Catholic Charities Code of Conduct. Provide direct, transparent, and respectful communications.
7. Ensure client confidentiality according to Catholic Charities policies and procedures.
8. Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
9. Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
10. As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
11. Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
12. Perform related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below.  These qualifications are representative of the knowledge, skill and/or ability required to perform this job. 

Education/Experience: To perform this job successfully, an individual must have: a Master’s degree in social services, or a closely related field from an accredited school and one year of experience working with children or youth, or a bachelor’s degree in social services work or a closely related field from an accredited school and two years of experience working with children or youth; knowledge and/or experience in providing case management services; experience in direct client services.  Experience working with issues of homelessness and poverty preferred.

Certificates/Licenses:  To perform this job successfully, an individual must have a valid Driver’s License and the ability to drive for work use. Successfully pass background check applicable to position.

Physical Abilities:  To perform this job successfully, an individual must be able to:

• Regularly sit, stand, climb, walk, hear/listen, talk.
• Frequently lift to 25 pounds, pull/push, carry, grasp, reach, stoop, kneel.
• Clearly see 20+ feet, with or without corrective lenses, ability to focus.

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

• Adaptability: ability to adapt to changes, delays, or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data. High quality data collection is a must for this position. Please make sure all required reporting is accurate and complete by the deadlines established.
• Attendance: ability to consistently arrive and be able to work as scheduled.
• Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software.
• Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Transportation: Reliable employee transportation is a must as this position will require off-site meetings. The average amount of time off site and commuting will be dependent on placement.
• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics. 
• Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Supervisory Skills: this job has no direct supervisory responsibilities but will give directions to Youth Advocates regarding a youth care plan, while covering for LOFT Administrator or taking after-hours calls.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

• Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the activities of the Shelter.
• Exposure to Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.