Seasonal Toll Collector

4 weeks ago

South Bend, United States ITR Concession Co LLC Full time
Job DescriptionJob Description

Who we are:
ITRCC is dedicated to delivering outstanding customer service focused on safety and built around our core values: Customer Service, Respect, Excellence, Stewardship, and Teamwork. Spanning 157 miles, across northern Indiana, ITRCC implements our core values to offer a safer and more efficient way of commuting.

Why we’re different:
ITRCC’s efficiency relies on our team members; at the ITRCC you won’t just be part of a company, you will be part of a family who respects their members and strives to cultivate sustainability. We are actively involved in the community and care for the wellbeing of our team members. We understand the importance of work/life balance while offering hybrid schedules for flexibility and productivity.

Summary:

Accepting and dispensing money and providing personal service and information to motorists. Lost or confused motorists rely on the guidance of toll collectors, who should maintain a considerate and helpful attitude.

Relationships:
  • Incumbent works directly for the Tolling Experience Supervisor.
  • Interacts with other Toll Road personnel and our customers for the purpose of explaining or interpreting what is required in order to render service, carry out policies and maintain coordination.

Responsibilities:

· Performs all tasks safely, complies with all internal and external safety requirements, supports ITRCC safety culture, attends all safety trainings and completes all compliance trainings as required by ITRCC.

· Uphold ITRCC’s core values: Customer Service, Respect, Excellence, Stewardship and Teamwork (CREST).

  • Counts the total amount of money in assigned cash drawer at the beginning of the shift
  • Collect proper tolls and makes change as necessary to exiting vehicles
  • Follows prescribed procedures in opening, operating, and closing vehicle traffic lanes
  • Observes for safety and / or security issues and takes corrective action as necessary
  • Verifies each toll ticket received from patron signifies the proper class rate and axle count
  • Deposits cash and reports in the appropriate toll plaza safes
  • Reports to authorities all tolls collected with complete and accurate input of transactions
  • Prepares various daily reports and forms; bank deposit slip, money bag report, etc
  • Takes immediate action to resolve problems; lost toll tickets, illegal U-turns, misclassified vehicles, unpaid tolls, mutilated tickets, misclassification of cash and charge vehicles, and various other unusual occurrences that may arise in an exit lane
  • Ensures that the traffic lane is clear of obstructions, and ascertains that exit gates are on and functioning
  • Advises motorists on available routes and current road conditions
  • Follows prescribed procedures for emergency lane use; oversized vehicles, and other unusual occurrences
  • Respond and make expedient decisions in emergency situations
  • Assist customers who experience problems with electronic tolling
  • Performs other duties as required


Qualifications:

  • High school diploma/ GED
  • Ability to effectively communicate verbally and in writing
  • Positive outgoing personality with the ability to remain courteous with the public and fellow employees
  • Ability to effectively respond and make expedient decisions in emergency situations
  • Ability to follow money handling procedures
  • General knowledge of the roads surrounding the area in order to give accurate directions to motorists when requested
  • Ability to complete various forms and reports with completeness and accuracy
  • Ability to make change rapidly and accurately
  • General computer skills

Desirable experience:

  • 1-2 years customer service and/or cash handling experience
  • Possession of a valid driver’s license is preferred, but not a condition of employment.

Working Conditions:

· This position requires: (Frequent est. 5 hrs per shift)

      • Heavy: Standing, Walking and Sitting.
      • Heavy: Talking and Hearing.
      • Medium Physical Effort.
      • Medium Computer usage.
      • Travel time required may be up to 20%.



First & Second Shift, Weekends and Holidays

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