Front Desk Agnet

4 weeks ago


Tampa, United States OCI Hospitality Full time
Job DescriptionJob DescriptionFront Desk Agent

Come & Join Our Team

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Competitive hourly wage based on experience.

Must have open availability for mornings, evenings & weekends.

Hilton experience preferred.


JOB DESCRIPTION

As a Front Desk Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office/Desk Managers and Executive Housekeeper to ensure a positive overall guest experience.

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Processing all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guest/visitors.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.

JOB QUALIFICATIONS

  • Ideally, you will have 1+ years of hotel front desk experience.
  • High school diploma/G.E.D equivalent
  • OnQ Hilton experience preferred
  • English Language Proficiency
  • An ability to problem solve
  • Computer Skills a must
  • The gift of effectively communicating with others is very important in this role.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Travel Perks
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • Holidays
  • Weekend availability

Experience:

  • Front Desk: 1 year (Preferred)

Language:

  • English (Required)

Work Location: In person



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