Community Health Worker
7 days ago
Position Summary: The Community Health Worker/Patient Navigator (CHW) will work to outreach, identify, recruit, and support patients to engage in care and/or care management services; and will provide patient education and advocacy to assist patients with accessing services of FHCW and make and follow-up on referrals for external services as part of the population health team. The Community Health Worker will support the COVID Medical Team.
Essential Duties and Responsibilities:
- Maintains working knowledge of and adhere to the program Manual, agency handbook and Policies and Procedures
- Commitment to providing cost conscious, fiscally responsible, timely, efficient, effective, safe, patient-centered, culturally competent, equitable, and participatory health care.
- Attends all required trainings as per Agency Policy, Program Manual and Funder Guidelines.
- Arrives on time for work and remains at work for whole shift and have regular and predicable attendance.
- Maintains appropriate boundaries and ethical standards with staff, clients, and visitors and outside providers as detailed in Agency Policy.
- Maintains positive and professional working relationship with co-workers, managers, clients, visitors and outside providers
- Strong and clear written and verbal communication skills
- Excellent computer skills (included but not limited to Microsoft Word, Excel and Outlook)
- Embodies the following values as set forth in the strategic plan: Compassion, Knowledge is power, equity and inclusion, excellence, courage and capacity to change.
- Acts as a role model to carry out the vision of: Humanity and Healing, provide responsive services, foster opportunities for positive change, bring forward innovation with a purpose, build and promote productive partnerships, strive to be the Employer of Choice, and act as Good Stewards in the communities we serve.
- Any and all other duties as assigned.
- Supports the care team with patient follow-up, reminders, and addresses barriers to care.
- Document all services as required and will assist in meeting all program requirements.
- Collects and analyzes data related to the project and works with data management staff for data collection.
- Provides outreach and meets with patients to explain services and coordinates the treatment plan.
- Facilitates referral process for patients using Healthify, E-referral, Community Help, and other tools as applicable.
- Advocates for patients regarding transportation, interpretation, health insurance, and FHCW services.
- Strong organizational and communication skills to act as a hub of information across multiple departments.
- Any and all other duties as assigned.
One of the following combinations of education and employment experience must be met in order to be considered for the position:
Education
And
Experience
High school diploma or GED required; Bachelor’s degree is preferred. Preferred candidate will have Community Health Worker or Medical Interpreter certificate of completion.
Minimum of two years relevant work or college-level internship experience required. Proven ability required to perform patient interviews, coordinate and collaborate with internal services and external community partners.
- Bilingual in English and another language appropriate to FHCW patient population required.
- Community Health Worker Core Training required within first year of employment.
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