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Customer Service Rep

4 months ago

New York, United States WorkStaff360 Full time
Job DescriptionJob DescriptionDescription
We are seeking a dedicated and enthusiastic Customer Service Representative for our client. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience. If you are a problem-solver with excellent communication skills and a passion for helping others, we would love to hear from you.




Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Resolve customer issues and complaints efficiently and effectively
  • Provide accurate product and service information to customers
  • Process orders, returns, and exchanges accurately
  • Maintain and update customer records with current account information
  • Identify and escalate priority issues to the appropriate team or supervisor
  • Follow up on customer interactions to ensure resolution and satisfaction
  • Collaborate with team members to improve overall customer service and experience
  • Stay informed about product knowledge and company policies to provide accurate information

Skills, Knowledge and Experience
  • High school diploma or equivalent; college degree preferred
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening abilities
  • Familiarity with CRM systems and practices
  • Excellent communication and presentation skills
  • Customer-oriented with the ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Problem-solving skills and a keen attention to detail
  • Ability to work independently and as part of a team


Permanently WFH opportunityCompetitive salary and benefits packageOpportunities for professional growth and developmentFlexible work hoursComprehensive training programWork from the comfort of your own home