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Front Desk Receptionist
2 months ago
About Us:
Join a growing and dynamic orthopedic practice in Oakbrook, IL Our team is dedicated to providing exceptional patient care and creating a welcoming environment for all. We are seeking an organized and customer-focused Receptionist to be the face of our practice, ensuring a smooth and efficient experience for patients from the moment they walk through our doors.
Job Summary:
As the Receptionist, you will be responsible for managing the front desk operations, greeting patients, handling inquiries, and coordinating appointments. You will play a crucial role in maintaining the daily flow of the clinic and providing top-notch customer service to our patients, their families, and visitors.
Key Responsibilities:
- Greet patients, visitors, and vendors in a professional and courteous manner.
- Answer and direct incoming phone calls, taking detailed messages when necessary.
- Schedule and confirm patient appointments, ensuring efficient use of clinic time.
- Check patients in and out, verify insurance information, and collect co-payments.
- Provide patients with necessary forms and assist them in completing paperwork.
- Maintain and update patient records, ensuring accuracy and confidentiality.
- Manage the flow of patients in the waiting area and ensure timely communication between patients and clinical staff.
- Respond to patient inquiries about appointments, insurance, and billing, or direct them to the appropriate department.
- Maintain a clean, organized, and welcoming reception area.
- Assist with administrative tasks, such as filing, faxing, scanning, and data entry.
- Support the clinical and administrative teams as needed to ensure smooth office operations.
Qualifications:
- Education: High school diploma or equivalent required.
- Experience: Minimum of 1-2 years of experience in a medical office or customer service role preferred.
- Skills and Abilities:
- Strong organizational and multitasking skills.
- Excellent verbal and written communication abilities.
- Ability to work well in a fast-paced, team-oriented environment.
- Familiarity with electronic health records (EHR) systems and appointment scheduling software.
- Proficient with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to maintain confidentiality and comply with HIPAA regulations.
- Professional appearance and demeanor.
- Friendly, positive attitude with a focus on providing outstanding customer service.
- Bilingual (preferred)
Why Join Us?
- Be part of a supportive team in a growing practice.
- Work in a modern, state-of-the-art facility in the vibrant city of Chicago.
- Opportunities for career development and growth within the practice.
We offer a competitive benefits package, including paid holidays, vacation, and sick leave, along with healthcare and financial wellness benefits.
Compensation will depend on qualifications, skills, and experience.
We are proud to be an equal opportunity workplace and affirmative action employer. All individuals are considered for employment without regard to race, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, or any other protected status. Additionally, we participate in E-Verify to confirm employment eligibility.
