Inside Sales Representative/Sales Assistant

3 weeks ago

Salem, United States EO Media Group Full time
Job DescriptionJob Description

Capital Press, the leading media company for Agriculture and Timber Industry news in the West, seeks an Inside Sales Representative (Classified Ad Specialist) / Sales Assistant to work closely in a small team setting with the Advertising Director and field-based Sales Territory Managers to increase sales revenue and provide a superior customer experience.

As an Inside Sales Representative (Classified Ad Specialist), you will be the first point of contact for customers calling in response to our classified ads platform. Your primary responsibility will be to assist customers with their inquiries, provide detailed information about classified ad listings, and guide them through the ad placement process.

As a Sales Assistant, you will work directly with customers to set appointments, process advertising, and sales data, and create and maintain financial and sales reports.

The ideal candidate possesses excellent time-management, communication, and problem-solving skills and is passionate about customer service. The ability to work in a fast-paced environment with frequent interruptions is important. Marketing, sales, and CRM experience is preferred. This is a full-time, in-office position at the headquarters for Capital Press, located in downtown Salem, Ore. Capital Press is owned by EO Media Group, a family-owned Oregon company.

Essential Duties and Responsibilities:

  • Customer Support: Provide exceptional customer service to callers inquiring about classified ad listings, addressing their questions, concerns, and inquiries promptly and professionally.
  • Ad Placement Assistance: Guide customers through the process of placing classified ads, including providing information on available ad options, pricing, and submission guidelines.
  • Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell additional advertising services or packages that align with customers' needs and goals.
  • Troubleshooting: Handle and resolve customer issues or complaints related to classified ads promptly, ensuring a positive experience for all callers.
  • Data Entry and Record Keeping: Accurately record customer information, inquiries, and interactions in the company's CRM system for proper tracking and follow-up. Process insertion orders and manage financial reporting as needed from (Brainworks) systems.
  • Product Knowledge: Stay up-to-date with the latest classified ad offerings, advertising packages, and promotional opportunities to assist customers with their advertising needs effectively.
  • Collaborative Approach: Coordinate with the sales team and classified ads department to ensure seamless communication and a unified approach to customer inquiries and ad placements.
  • Feedback Collection: Gather customer feedback on our classified ads platform and services, and communicate valuable insights to relevant teams for continuous improvement.
  • Performance Targets: Meet or exceed assigned targets for customer satisfaction, call resolution, and upselling goals.
  • Sales Order Processing: Be the liaison between Sales Territory Managers and the accounting and design teams to troubleshoot account issues as needed. Assist customers and Sales Territory Managers with ad design and communicate needs to designers.
  • Appointment Setting: Help set up sales appointments with clients and Sales Territory Managers. Service existing accounts, freeing up Sales Territory Managers to focus on new business.
  • Adherence to Policies: Ensure compliance with company policies, procedures, and advertising guidelines when assisting customers with classified ad placements.

Qualifications:

  • High school diploma or equivalent (additional education in marketing, communications, or a related field is a plus).
  • Proven customer service experience, preferably in a call center or inbound sales environment.
  • Knowledge of the agricultural industry or previous experience with farming is advantageous.
  • Excellent verbal and written communication skills with a clear and friendly telephone manner.
  • Strong problem-solving abilities and the capability to handle challenging customer interactions with patience and empathy.
  • Basic computer skills, including proficiency in data entry and familiarity with CRM systems.
  • Ability to work in a fast-paced environment and handle multiple tasks while maintaining attention to detail.
  • Team player with a positive attitude and a willingness to learn and adapt to changing customer needs.

Compensation:

Our full-time staff work 37.5-hour workweeks. Compensation for this position includes hourly pay with a generous monthly commission bonus.



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