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Retail Associate
3 months ago
About the position: As our Retail Associate you're the frontline of our mission. You are friendly, nurturing, and empathetic to our clients who are going through scary times in their life. You will work in office at our Bronxville location and handle transactions, provide customer and client support, and ensure a stress-free experience.
Main Responsibilities: (Additional day-to-day tasks will be discussed during the interview.)
Provide appropriate literature and verbal introduction to NuSpecies to new customers entering the store.
- Process purchase/return/exchange transactions in store. Provide accurate change for cash transactions
- Package correct products for customers
- Place orders for shipping or pickup over the phone
- Open/Close the cash register - Balance the till.
- Timely answer incoming calls, immediately return missed calls and make outbound calls to clients using our online-based phone system
- Open and Close NuSpecies’ retail stores
- Maintain cleanliness of the store and individual work areas
- Maintain store inventory: perform weekly counts, report discrepancies, and avoid losses
- Maintain accurate transactions and client records
- Ensure client information is up to date, comprehensive, and in sync across all NuSpecies’ systems
- Be knowledgeable of, participate in, and promote NuSpecies’ marketing and advertising efforts in store to clients
- Maintain a working knowledge of product codes and types, company return policies, and current coupons and promotions to ensure clients pay the correct amounts for products
- Coordinate with other team members and management via Google Chat, Email, and
- HubSpot (CRM) to ensure clients get the support that they need from sales and support staff. For example, scheduling appointments, passing along a message to their consultant, and directing questions to the right person
Location: Bronxville, NYType of employment: Part-time
Schedule: Flexible on-site schedule
Pay Range: $18 to $22 per hour
Requirements
Minimum of 2 to 5 years customer service/cashier experience
Proficient with an Apple operating system
Comfortable with browser-based software for documenting in client accounts
Minimum typing speed of 35 WPM
Open to work Saturday or Sunday
Valid driver’s license and maintain ownership of a reliable personal vehicle to get to work in all seasons
Strong oral and written communication skills
Attention to detail
Problem-solver
Empathetic
Supportive
Diverse
Benefits
- Medical
- Dental and Vision
- Employee perks
- Paid-time off and more...
