Onboarding Specialist

At SambaSafety, the Onboarding Services mission is to ensure our customers develop the skills and confidence in their use of our solutions to manage and limit driver risk —ultimately improving driver and community safety. In this role, your combined client service, new account implementation, training and project management skills will guide new clients through the onboarding process. You will manage the rollout of company products to new and existing customers in a way that will ensure high adoption rates and achieve highest customer satisfaction.

Responsibilities:

• Implement SambaSafety business solutions to non-complex clients, following internal guidelines and in conformance with client expectations

• Ensure accuracy in all aspects of client setup

• Foster successful client experience through a well-timed solution delivery, remaining engaged throughout implementation, post-sale to go-live

• Collaborate/interact with various SambaSafety team members in Sales, Customer Success, Compliance and Customer Care.

• Work under direct supervision for issue resolution

• Provides company Product Team with feedback leading to enhancement of end-user experience

• Other duties as assigned

Qualifications Required:

• High school diploma and or Associates Degree preferred

• 3-5 years of experience in a S.a.a.S client implementation/client service interface

• Basic understanding of project management, time management.

Preferred Qualifications:

• Proven ability to work effectively with multiple demands

• Ability to work as part of a team to meet client, departmental and SambaSafety objectives

• Must be comfortable working in a performance-based, structured environment

• Excellent analytical skills and time management skills

• Proven ability to conduct Zoom client training sessions

• Must be able to recognize basic procedural issues as they arise, then escalate appropriately

• Ability to seek out answers, solutions, and overcome roadblocks resulting in positive outcomes for both the client and the company

• The ability to learn and apply complex concepts in new situations

• Great critical thinking skills

• Excellent verbal and written Communication skills

• Proficiency in Microsoft Office365, Excel, Word

• Working knowledge of SalesForce, JIRA, or other customer service ticket software