Front Desk Agent

Job Summary: We are looking for an attentive, engaging, and service-oriented hotel Front Desk Agent FT or PT to join our team.

Hotel Front Desk Agents are the first in-person contact for hotel guests realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Front Desk Agent is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

Benefits

• Vacation Pay
• Holiday Pay
• Medical and Dental Insurance
• 401k Retirement Plan
• Hotel Discounts

Responsibilities

• Thoroughly understand and implement the hotel brand service culture.
• Assist hotel guests efficiently, courteously, and professionally at all times.
• Promptly and effectively deal with hotel guest concerns or issues and see that all are met to the hotel and guest satisfaction in a timely manner.
• Make hotel reservations, check hotel guests in and out, post guest charges.
• Be knowledgeable of the hotel brand.
• Be a great communicator to various departments and management on guest comments and concerns.
• Follow all required company cash and credit card procedures.
• Other duties as assigned.

Qualifications

• High School diploma or GED preferred 
• Hospitality experience preferred
• Customer service experience preferred
• Attention to detail 
• Ability and flexibility to work various shifts including evenings, weekends, and holidays