Platform Service and Parts Director

2 weeks ago

Statesboro, United States Jimmy Britt CJDR of Statesboro Full time
Job DescriptionJob Description

YES We are thriving and in need of New Blood that is not afraid of our NEW Normal and the changes necessary to succeed. We did not lay off 1 Employee due to COVID-19, and are proud of our TEAM for putting in the Work to keep us Growing Come work for a Dealership that has received multiple dealer of the year awards in the state of Georgia. Do you have Service and Parts experience, but have no room for growth? Help us, help you. Our dealership is looking for talented and progressive people to join our sales team. If you’re ready for a new challenge with high earning potential and career growth, join the Jimmy Britt Family. We are dedicated to providing our staff with an enjoyable and enriching work environment because we know that happy employees lead to happy customers We want you to enjoy coming in to work every day and pride ourselves on an awesome environment. We are able to offer an EXCELLENT COMP. PACKAGE We are willing to offer PREMIUM PAY for the right candidate. We spend thousands of dollars every month on the Best trainers in our industry. We have a long list of employees' success stories and prefer to promote from within.

Automotive Service Director

We are looking for a high-performing Service and Parts Director. You will be responsible for working with our multiple locations Service and Parts Teams to meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our Fixed Operations Team potential and meeting objectives in customer satisfaction, revenue and volume.

Responsibilities

Oversee the Service Department, Technicians, Service Advisors, Service Call Center, Valet, Detailers, and Service Lane

  • Forecast goals and objectives for the department and strive to meet them
  • Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
  • Work with Staff to ensure customers vehicles are serviced properly and in a timely manner
  • Attend Manager meetings and conduct Service Department meetings
  • Must be results- driven, highly energized, and a customer service-oriented leader
  • Must have a passion for taking care of customers
  • Handle and resolve customer complaints
  • Motivate, train, develop, and reward employees
  • Will communicate with customers about maintenance and service work needed efficiently
  • Continue to maintain high standards for customer and employee satisfaction as well at manufacturer CSI scores.

Qualifications/Requirements

  • Previous multi-franchise Automotive Management Experience
  • Knowledge of dealership warranty process and policies; dealership financial statements; principles and processes for providing customer service
  • Experience with automotive software, DMS, Xtime, etc. is a must as our process is completely digital
  • The ability to identify causes of operating errors and the knowledge to create and implement corrective actions
  • The ability to use good judgment in challenging situations
  • A professional demeanor when interacting with customers
  • Must have a valid driver’s license and have and maintain an acceptable, safe driving record.
  • Resume must be uploaded, and online assessment completed for immediate consideration.
  • Must be authorized to work in the U.S. without sponsorship and be a current resident.
  • Must pass pre-employment testing to include background checks, MVR, and drug screen.
  • Travel required

We offer

  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid vacation
  • Vision insurance

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

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