Customer Service Representative 2221-1
2 weeks ago
- Pay at $17/hour
- Monday-Friday
- Benefits in a Card: 3 medical plans, dental and visionAdditional benefits such as: group accident, critical illness w/ cancer benefits, short-term disability, behavioral health, term life, and identity theft
- Weekly pay via direct deposit or pay card
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Refer unresolved customer grievances to designated departments for further investigation
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- High school diploma or GED
- 2-4 years customer service-related experience required
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