Director of Housekeeping

Job Summary

The Environmental Services Director is responsible for overseeing and managing all aspects of housekeeping operations to ensure cleanliness, sanitation, and infection control standards are met or exceeded. They will lead a team of housekeeping staff, implement efficient processes, and collaborate with other departments to maintain a safe and hygienic environment conducive to patient healing and staff well-being.

Essential Functions

• Promote the mission, vision, and values of the organization
• Adopts a collaborative approach by working alongside staff to meet the department’s needs.
• Provide strong leadership to the housekeeping team, including hiring, training, scheduling, and performance management.
• Develop and maintain effective communication channels within the department and with other hospital departments.
• Foster a culture of excellence, accountability, and continuous improvement within the housekeeping team.
• Develop and implement housekeeping policies, procedures, and protocols to ensure compliance with regulatory standards and best practices.
• Oversee daily housekeeping operations, including room cleaning, waste management, laundry services, and floor care.
• Monitor and maintain inventory of cleaning supplies and equipment, ensuring adequate stock levels are maintained.
• Ensure that all areas of the hospital are cleaned and sanitized according to established protocols and infection control guidelines.
• Conduct regular inspections to assess cleanliness standards and address any deficiencies promptly.
• Collaborate with infection control and environmental services teams to implement strategies for preventing healthcare-associated infections (HAIs).
• Develop and manage the departmental budget, including forecasting expenses, identifying cost-saving opportunities, and optimizing resource allocation.
• Evaluate equipment and technology needs and make recommendations for procurement or upgrades as necessary.
• Implement energy-saving and environmentally sustainable practices within the housekeeping department.
• Ensure compliance with all safety regulations and protocols, including OSHA standards, hazardous waste disposal, and chemical handling procedures.
• Conduct regular safety training sessions for housekeeping staff to minimize accidents and injuries.
• Investigate and report any accidents or incidents occurring within the housekeeping department.

• Assist patients, families and visitors throughout the organization.

Non-Essential Functions

• Perform other duties as assigned

Professional Requirements

• Adhere to dress code, appearance is neat and clean.
• Complete annual education requirements.
• Maintain patient confidentiality at all times.
• Report to work on time and as scheduled.
• Wear identification while on duty.
• Maintain regulatory requirements, including all state, federal and local regulations.
• Represent the organization in a positive and professional manner at all times.
• Comply with all organizational policies and standards regarding ethical business practices.
• Communicate the mission, ethics and goals of the organization.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services.

Qualifications

• High school diploma or equivalent
• Ability to communicate effectively in English
• Proficiency in budget management, resource allocation, and data analysis.
• Familiarity with computerized maintenance management systems and other relevant software applications.
• Management experience preferred

Knowledge, Skills, and Abilities

• Knowledge of environmental services
• Strong organizational and interpersonal skills
• Ability to determine appropriate course of action in more complex situations
• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
• Ability to maintain confidentiality of all medical, financial, and legal information
• Ability to complete work assignments accurately and in a timely manner
• Ability to communicate effectively, both orally and in writing
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner

Physical Requirements and Environmental Conditions

• Working irregular hours including call hours
• Physically demanding, high-stress environment
• Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions
• Pushing and pulling heavy objects
• Full range of body motion including handling and lifting patients

• Position requires light to moderate work with 50 pounds maximum weight to lift and carry.
• Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.