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Concierge/Receptionist

4 months ago

Charlotte, United States Frenchies of Charlotte-South End NC Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Company parties
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement
  • Training & development

Frenchies Modern Nail Care is an AWARD-WINNING SALON
CHARLOTTE MAGAZINE BEST MANI/PEDI WINNER 2024, 2023 and 2022
CHARLOTTE OBSERVER BEST NAIL SALON 2023 and 2022

Are you a Concierge searching for the perfect salon to show your talents? We believe you should LOVE where you work; here are a few reasons you'll love Frenchies:
  • Hands on, paid training
  • A fun working environment, with supportive co-workers
  • Above and Beyond Sanitization standards We Love Clean
  • Exposure to new skills and opportunities allows for change and growth
  • Discounts on services and products
Job Summary
Frenchies Modern Nail Care is seeking a concierge to join our team When guests walk into Frenchies they'll find a friendly, smiling face and a helping hand - this is our concierge The ideal candidate has excellent communication and multi-tasking skills, a positive attitude, a strong work ethic, and is comfortable working with computers

Responsibilities
  • Greet guests as soon as they arrive with a warm welcome
  • Check out guests and Rebook their next appointment
  • Answer the phone in a timely matter and assist guests in booking/changing appointments
  • Assist the team in maintaining the cleanliness of the salon throughout the day
  • Attend to guests throughout their services to make sure they are comfortable
  • Understand the Rebooking and Membership Model to explain the benefits to guests
Qualifications
  • 2+ years of customer service experience
  • Experience as a receptionist preferred
  • Exceptional customer service and professional phone manner
  • Advanced computer skills
  • Excellent multi-tasking skills
  • Positive attitude, strong, work ethic, punctual, reliable, team player
Frenchies Hours of Business
Nights and Weekend availability required
Monday, Tuesday, Wednesday 10am 7pm
Thursday, Friday 9am 8pm
Saturday 9am 6pm
Sunday 10am 4pm