Care Coordinator-Project Longevity

“Preparing Our Community to Meet Life’s challenges.”

We help everyone who comes to our door with resources for both immediate needs and long-term goals.

Our network of programs, services, and experiences strengthen individuals, families, and communities and provides opportunities for growth and economic stability.

Come join our team

When you become an employee at the Community Renewal Team (CRT), you will join a host of others with an average tenure of nine years of service. Some of our employees have celebrated more than twenty + years of service. You’ll participate in fun activities, themed- employee appreciation events, organization sponsored golf tournaments, etc. We celebrate the accomplishments of employees using our Wall of Excellence highlighting employees of the month. Opportunities to grow within the organization are plentiful. Most of our employees started in entry level positions and have been promoted throughout their career.

BENEFITS

401K with a matching employer contribution, medical, dental, vision, HSA Spending

Accounts, Life Insurance, Short-Term Disability (STD)/Long- Term Disability (LTD),

and an Employee Assistance Program. Eligible employees are also able to participate in

agency sponsored educational opportunities. Eligible employees receive ten paid vacation days, six sick

paid days annually, and two personal days paid annually.

GENERAL DESCRIPTION OF DUTIES

Based on CRT’s Steps to Success model, the Care Coordinator is responsible for providing case management services to customers which may include the coordination of supervision, intake, assessments, referral, and discharge of customers and daily monitoring of customer contacts/activities. as applicable medical advocates Responsible for, evaluating monitoring the integrity of the data entered in Agency’s STEPS and Funder data collection systems and compiling required reports. Coordinates referrals to CRT programs and initiatives, services, entitlement programs, networks throughout the community, and maintains relationships with other community action agencies.

SPECIFIC DUTIES AND RESPONSIBILITIES

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

CRT designated staff will serve as the care coordinator of record for all Harford Project Longevity clients. Activities related to case management include

· determining which clients referred are appropriate for participation in Project Longevity.

· conducting intakes and related client assessments.

· developing individual service plans (short term, mid-term, and long-term goals and the actions and services required to achieve those goals.

· checking in with clients to ensure progress and continued program engagement and adding to intake information as additional information is acquired.

· referring clients to other service providers as needed and follow up with clients and providers to ensure services are being received and to determine the outcome of those services.

· use Project Longevity’s case management and data collection system (Veoci) to input necessary intake information, case management activity and notes, services provided, and outcomes achieved.

· Complete yearly training on confidentiality and HIPAA compliance.

· Attends courses, professional workshops/training, seminars and/or participates in self-directed studying that will provide for continuous professional growth related to this position.

· Obtains/maintains valid certifications to sharpen and refresh job skills CHW certification.

· Complies center data for contractual and departmental requirements.

· An administrator of CRT’s STEPS and Funder data collection systems/HMIS and ensure compliance of data integrity.

· Complies program monthly, quarterly and annual reports as required by CRT and Funder.

• Prepares program reports in accordance with program requirements and agency needs.

· Collect demographic data, conduct pre-screening and assesses potential eligibility for CRT, DSS or other community-based resources.

· Assess and evaluate customer needs based on the Self Sufficiency Matrix (OSM).

· Provide information and referral services and documents outcomes resulting from such referrals.

· Facilitate customer access to community resources, including but not limited to food, housing, clothing, school programs, vocational opportunities or services, providers to teach life skills, relevant mental health services.

· Develop Individualized Service Plans (ISP) for each customer that incorporates all special needs.

· Monitor and document customer progress and adherence to Individualized Program including daily case file entries and/or possibly urinalysis collection if applicable.

· Provide reports to referring agencies including, but not limited to, progress reports, discharge summaries, aftercare plans and special reports.

· Serve as a liaison to community organizations in effort to reach new or underserved customers and increase customer access to needed services.

· Represent CRT at community meetings and outreach events.

· Maintains a caseload according to program needs.

· Conduct service coordination with other organizations and resources.

· Ensure customer’s records are maintained in accordance with documentation requirements and standards.

· Coordinate and conduct in-house client meetings and/or workshops.

· Meet one-on-one with staff at least quarterly to provide direction, support, encouragement, advice and address performance issues or concerns.

· Meet with direct supervisor on a weekly basis to communicate any programmatic changes and/or problems.

· Monitors compliance with length of stay policy tracking customers stay, case reviews, notification and termination of customers.

· Assist managers when working with challenging individuals/families.

• Participate in, retain and incorporate training as required.

· Provide effective customer service including, but not limited to, greeting, receiving and addressing clients with respect and dignity at all times.

• Perform all duties relative to special programs/projects as required.
• Provide input and make recommendations regarding program/departmental policies, procedures and practices.
• Reports to and conducts additional duties as required by various funder guidelines and requirements.
• Filing, copying, scheduling appointments, answering phone calls and returning calls.

· Perform other duties as assigned.

MINIMUM TRAINING AND EXPERIENCE AND HEATLH CERTIFICATIONS

Bachelor’s degree in Social Work, Human Services or Criminal Justice with at least two (2) years of experience providing direct services to customers; minimum of two (2) years of experience understanding issues relating to substance abuse, homelessness and mental illness. Education may be substituted with experience on a year-by-year basis. Knowledge of Human Services, Criminal Justice, Court Systems and Substance Abuse may be required. Counseling background preferred. Bilingual preferred. Ability to interact with people of diverse backgrounds required. Ability to communicate effectively a must. Ability to compile written reports and maintain case notes required. Must be available to work evenings, weekends, holidays and other shifts as assigned. Schedules may be changed at any time to accommodate program needs. A medical and/or physical examination, including a TB vaccination may be required prior to appointment based on program requirements. Valid driver’s license, valid auto vehicle insurance and good driving record required. Some use of personal vehicle is required.

SPECIAL SKILLS, TRAININGS OR CERTIFICATIONS

Bilingual, CHW, Drug and Alcohol Abuse, Veterans and/or counseling, Domestic Violence and/or any other applicable training related to field of work preferred. Possess the ability to manage time in a fast paced environment and accomplish job responsibilities under minimum supervision. Must have strong listening, oral and written communication skills.

ADA COMPLIANCE

Physical Ability: Tasks involve sedentary to light work, involving some reaching, handling, fingering and/or feeling of objects and materials.

Sensory Requirements: Some tasks require the ability to perceive and discriminate odors. Some tasks require the ability to perceive and discriminate depths. Most tasks require visual perception and discrimination.

Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.

Community Renewal Team, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Community Renewal Team will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.