Retail Banking Specialist

4 weeks ago

Conway, United States Workforce Connections, Arkansas Department of Commerce. Full time
Job DescriptionJob DescriptionRetail Banking Specialist
Regularly Scheduled Hours/Week: 40 Hours | Monday - Friday 8:00 am - 5:00 pm | Rotating Saturdays 8:15 am -12:15 pm (1 per month)
SUMMARY
Under the supervision and guidance of assigned personnel; accepts and processes transactions from the Bank’s customers by personal contact, mail, and night deposit. Identify customer needs, service accounts, explain financial products and help resolve customer issues. *Will continue to cross train in acquiring additional knowledge of the customer services process, regarding customer and account maintenance, establishing direct deposit accounts, opening retirement accounts, time deposits and providing efficient and quality customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  1. Maintain strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential.
  2. Provide customers with exceptional customer service and execute operational excellence. In person: Greet every customer with a smile, maintain eye contact, call them by name, stay connected in conversation and let them know they are appreciated. When on the telephone: Speak with a smile, call them by name, stay connected in the conversation and let them know they are appreciated.
  3. Process deposits, withdrawals, cash advances, issue Cashier’s Checks, and cash checks, securing proper identification and following teller policies and procedures. Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices. Identify counterfeit currency.
  4. Visually review customer transactions verifying necessary information.
  5. Count and balance cash using teller platform. Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Scan all proof work through branch capture machine
  6. Receives mortgage, consumer and other loan payments.
  7. Ability to articulate effectively with customers by answering questions in person or on telephone and refers customers to other bank services as necessary. Constantly communicate and exchange information with external and internal customers and must be able to exchange accurate information in these situations. Ability to use common sense understanding in order to carry out detailed written or oral instructions.
  8. Promote bank services and products following appropriate cross-selling procedures or directing client to appropriate personnel. Refer customers to the proper department for issues that cannot be resolved at the teller line.
  9. Adhere to daily opening and closing procedures. Follow prescribed security and safety measures. Secure coin and currency in vault at closing ensuring that cash drawers and safes are locked in vault.
  10. Maintain currency and coin supply as prescribed by bank policy. Manually count, verify and strap currency. Process coin by selling to the vault in accordance with cash limit and coin policy. Lifting of coin and currency up to 50 pounds as needed. Balancing of coin machine as needed.
  11. Assist with night deposits, mail deposits and ATM deposits as needed.
  12. Complete Currency Transaction Report (CTR) and Suspicious Activity Report (SAR) as needed. Inform the Bank Secrecy Act Officer of any activities that appear to be suspicious, or that involve fraud, insider abuse and/or other activities where a SAR should be considered as needed.
  13. Inform Banking Center Manager and/or Retail Operation Manager of department activities and of any problems, concerns or outages exceeding $50.00.
  14. Assist internal customers (other personnel) and executive management as requested.
  15. Complete special requests by redeeming U.S. Savings Bonds, processing gift cards, closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing account printouts and advanced research, copies and referrals. Admitting customers to their safe-deposit boxes.
  16. Balance of ATM and main cash vault as needed.
  17. Assist with resolving teller outages and research to resolve discrepancies.
  18. Provide quality service by answering questions, telephone inquiries, and provide information on bank services. Handle or provide assistance to other tellers with unusual transactions and answering difficult customer inquiries.
  19. Identify Fraudulent transactions, review current concerns with management and become well-informed on new suspicious activities.
  20. Obtain training in executing wire transfers.
  21. Continue to develop and strengthen the skills pertaining to the customer service desk (Retail Banking Specialist).
  • Build consumer and business customer profiles as needed.
  • Process Debit Cards upon request.
  • Assist customers with name/address changes, account maintenance issues, reconciliation, or complaints.
  • Update identification.
  • Opening/Closing Accounts.
  • Handle debit card disputes.
  • DFT/ATM Accounts Personal/ Business Card Process
  • Authorized Signers of Personal Account Process
  • EFT/ATM Sole Proprietorship (DBA) Cards
  • Process Time Deposit
  • Operate computer, telephone, keyboard, scanner and copier. Computer skills including strong knowledge in MS Office Outlook, typing, 10 key and the internet. Retail Banker will also use money counter and drive thru tube. Proficiency with internal bank software will be required.
  • Must be able to arrive at work on time, work on site and work cooperatively with other co-workers.
  • Complete all on-line compliance Teal Training courses timely.
  • Attend FSB Teller Training School Preferred
    • Management will determine when employee will attend training.
  • Additional duties may be assigned or required by management.
SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities
HOURS OF AVAILABILITY:
Regularly Scheduled Hours/Week: 40 Hours | Monday - Friday 8:00 am - 5:00 pm | Rotating Saturdays 8:15 am -12:15 pm (1 per month) 
QUALIFICATIONS |EDUCATION | EXPERIENCE | SKILLS | AVAILABILITY
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within are representative of the knowledge, skill, and/or ability required.
REQUIREMENTS:
  • Candidate must be, at a minimum, 18 years of age.
  • High school diploma or general education degree (GED) required.
  • Post-secondary education preferred.
  • Internal applicants: Completion of Retail Banking Specialist 1 Checklist required.
  • External Applicants: Must have 2 Years Retail Banking experience where entry level customer service desk skills listed in our job description were acquired. Completion of Retail Banker and Retail Banking Specialist checklist will be required.
  • Knowledge of, experience with and ability to explain various bank products required.

 

Job posted for the employer by: Workforce Connections, Arkansas Department of Commerce.

Powered by JazzHR

nFyH4vIfW4

  • Retail Banking Specialist

    3 weeks ago

    Conway, United States Workforce Connections, Arkansas Department of Commerce. Full time

    Retail Banking Specialist Regularly Scheduled Hours/Week: 40 Hours | Monday - Friday 8:00 am - 5:00 pm | Rotating Saturdays 8:15 am -12:15 pm (1 per month) SUMMARY Under the supervision and guidance of assigned personnel; accepts and processes transactions from the Bank's customers by personal contact, mail, and night deposit. Identify customer needs,...

  • Retail Banking Specialist

    2 weeks ago

    Conway, United States Workforce Connections, Arkansas Department of Commerce. Full time

    Retail Banking Specialist Regularly Scheduled Hours/Week: 40 Hours | Monday - Friday 8:00 am - 5:00 pm | Rotating Saturdays 8:15 am -12:15 pm (1 per month) SUMMARY Under the supervision and guidance of assigned personnel; accepts and processes transactions from the Bank's customers by personal contact, mail, and night deposit. Identify customer needs,...

  • Retail Banking Specialist

    1 day ago

    Conway, Arkansas, United States Workforce Connections, Arkansas Department of Commerce. Full time

    Job DescriptionJob DescriptionRetail Banking SpecialistRegularly Scheduled Hours/Week: 40 Hours | Monday - Friday 8:00 am - 5:00 pm | Rotating Saturdays 8:15 am -12:15 pm (1 per month)SUMMARYUnder the supervision and guidance of assigned personnel; accepts and processes transactions from the Bank's customers by personal contact, mail, and night deposit....

  • Retail Banking Specialist

    6 days ago

    Conway, United States Workforce Connections, Arkansas Department of Commerce. Full time

    Job DescriptionJob DescriptionRetail Banking Specialist/MayflowerRegularly Scheduled Hours/Week: 40 Hours | Monday - Thursday 7:45 am - 5:00 pm | Friday 9am-6pm | Saturday 8am-12pm (1 per month)SUMMARYUnder the supervision and guidance of assigned personnel; accepts and processes transactions from the Bank’s customers by personal contact, mail, and night...

  • FT Banking Center Manager/Conway East

    3 days ago

    Conway, United States Workforce Connections, Arkansas Department of Commerce. Full time

    Job DescriptionJob DescriptionThe Banking Center Manager ensures the efficient daily operation of a full-service banking center. Maintains staff by assisting with selecting, orientating, and training employees, maintaining a safe, secure, and legal work environment, developing personal growth opportunities. Develops new deposit, coordinates, and administers...

  • FT Banking Center Manager/Conway East

    2 days ago

    Conway, United States Workforce Connections, Arkansas Department of Commerce. Full time

    Job DescriptionJob DescriptionThe Banking Center Manager ensures the efficient daily operation of a full-service banking center. Maintains staff by assisting with selecting, orientating, and training employees, maintaining a safe, secure, and legal work environment, developing personal growth opportunities. Develops new deposit, coordinates, and administers...

  • FT Banking Center Manager/Conway East

    2 days ago

    Conway, Arkansas, United States Workforce Connections, Arkansas Department of Commerce. Full time

    Job DescriptionJob DescriptionThe Banking Center Manager ensures the efficient daily operation of a full-service banking center. Maintains staff by assisting with selecting, orientating, and training employees, maintaining a safe, secure, and legal work environment, developing personal growth opportunities. Develops new deposit, coordinates, and administers...

  • AVP Banking Center Manager

    4 weeks ago

    Conway, United States Bank OZK Full time

    AVP Banking Center Manager (Branch Manager) + Job ID: 13477 + Functional Area: Retail/Community Banking + Position Type: Full-Time Regular + Experience Required: 1 - 3 Years + Location: Conway, AR Main + Department: Community Banking + Education Required: Bachelors Degree + Relocation Provided: Email a Friend Save SaveApply Now Position Description: About...

  • Client Service Specialist

    4 weeks ago

    Conway, United States Bank OZK Full time

    Client Service Specialist (Teller) Job ID: 14001 Functional Area: Retail/Community Banking Position Type: Part-Time Regular Experience Required: 1 - 3 Years Location: Conway, AR North Department: Community Banking Education Required: High School Diploma or Equivalent Relocation Provided: Email a Friend Save SaveApply Now Position...

  • Part-Time Retail Banker

    4 weeks ago

    Conway, United States Workforce Connections, Arkansas Department of Commerce. Full time

    Part-Time Retail Banker - Conway Please Note the scheduled REQUIRED Availability: 29 Hours per week Monday and Wednesday: 9:00 am - 5:00 pm | Friday: 9:00 am - 6:00 pm | Saturday: 8:15 am - 12:15 pm (3 per month) SUMMARY Under the supervision and guidance of assigned training personnel; accepts and processes transactions from the bank's customers by personal...

  • Part-Time Retail Banker

    4 weeks ago

    Conway, United States Workforce Connections, Arkansas Department of Commerce. Full time

    Job DescriptionJob DescriptionPart-Time Retail Banker – ConwayPlease Note the scheduled REQUIRED Availability: 29 Hours per weekMonday and Wednesday: 9:00 am - 5:00 pm | Friday: 9:00 am - 6:00 pm | Saturday: 8:15 am - 12:15 pm (3 per month)SUMMARYUnder the supervision and guidance of assigned training personnel; accepts and processes...

  • Part-Time Retail Banker

    4 weeks ago

    Conway, United States Workforce Connections, Arkansas Department of Commerce. Full time

    Part-Time Retail Banker - Conway Please Note the scheduled REQUIRED Availability: 29 Hours per week Monday and Wednesday: 9:00 am - 5:00 pm | Friday: 9:00 am - 6:00 pm | Saturday: 8:15 am - 12:15 pm (3 per month) SUMMARY Under the supervision and guidance of assigned training personnel; accepts and processes transactions from the bank's customers by personal...

  • Part-Time Retail Banker

    2 weeks ago

    Conway, United States Workforce Connections, Arkansas Department of Commerce. Full time

    Job DescriptionJob DescriptionPart-Time Retail Banker – ConwayPlease Note the scheduled REQUIRED Availability: 29 Hours per weekMonday and Wednesday: 9:00 am - 5:00 pm | Friday: 9:00 am - 6:00 pm | Saturday: 8:15 am - 12:15 pm (3 per month)SUMMARYUnder the supervision and guidance of assigned training personnel; accepts and processes...

  • Part-Time Retail Banker

    2 weeks ago

    Conway, United States Workforce Connections, Arkansas Department of Commerce. Full time

    Part-Time Retail Banker - Conway Please Note the scheduled REQUIRED Availability: 29 Hours per week Monday and Wednesday: 9:00 am - 5:00 pm | Friday: 9:00 am - 6:00 pm | Saturday: 8:15 am - 12:15 pm (3 per month) SUMMARY Under the supervision and guidance of assigned training personnel; accepts and processes transactions from the bank's customers by personal...

  • Client Service Specialist

    1 week ago

    Conway, United States Bank OZK Full time

    Client Service Specialist (Teller) + Job ID: 14207 + Functional Area: Retail/Community Banking + Position Type: Full-Time Regular + Experience Required: 1 - 3 Years + Location: Conway, AR Salem -SB + Department: Community Banking + Education Required: High School Diploma or Equivalent + Relocation Provided: Email a Friend Save SaveApply Now Position...

  • Retail Sales Specialist PT

    3 weeks ago

    North Conway, United States Spectrum Full time

    AT A GLANCE: Our specialists earn an hourly base pay of $18.00, along with lucrative commission and incentives for targeted hourly earnings of $22.50/hour. We offer part-time work with full-time benefits. Our part-time employees who work at least 20 hours per week are eligible for our comprehensive benefits package including medical, dental, vision, life...

  • Product Specialist

    3 weeks ago

    Center Conway, United States Camping World Holdings, Inc. Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Camping World is seeking a Product Specialist Advisor for our growing team. At Camping World, a P Product Specialist, Specialist, Customer Service, Retail, Product, Installation, Compensation

  • Parts Specialist

    4 weeks ago

    Conway, United States O'Reilly Auto Parts Full time

    The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. ESSENTIAL JOB FUNCTIONS Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. ...

  • PT Retail Banker/Floating

    6 days ago

    Conway, United States Workforce Connections, Arkansas Department of Commerce. Full time

    Job DescriptionJob DescriptionBalance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machine.Monitor bank vaults to ensure cash balances are correct.Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and...

  • Universal Banker

    3 days ago

    Conway, United States Northeast Credit Union Full time

    The Universal Banker aka Member Experience Specialist I is an all-encompassing essential role for the credit union. Through use of our sales program, our Member Experience Specialists will focus on the unapparelled opportunity to identify needs to enrich our members lives while conducting routine transactions such as deposits and withdrawals. Through proper...