EBO Support Clerk

2 months ago

Melbourne, United States Medical Data Systems Full time
Job DescriptionJob DescriptionMedical Data Systems, Inc. EBO (Extended Business Office) is a vendor that provides outsourcing services to hospitals across the United States. The EBO handles insurance follow-up and patient collections for client hospitals before their accounts are transferred to primary collection agencies.
We are currently seeking an EBO Collections Support Specialist to join our team. This role involves performing clerical tasks within the EBO Division and supporting the EBO Support Team Leader, EBO Assistant Operations Manager, and EBO Operations Manager as needed. The role is crucial to ensuring optimal production and recovery dollars, while maintaining excellent communication with patients, clients, peers, and management.
Requirements:
The ideal candidate will have a background in accounting or bookkeeping and preferably experience in medical collections within a hospital setting, healthcare collection agency, or hospital business office with a multi-physician practice. Experience in collections and revenue cycle management is highly preferred.
Job Duties:
- Correcting invoices and managing client files.
- Assisting the Support Manager and team lead in ensuring accurate completion of reports.
- Generating and responding to client calls and emails and coordinating with all departments to meet client needs.
- Ensuring timely receipt of client files and raising help tickets for any missing files.
- Reporting any client issues or outstanding help tickets to operations weekly and daily.
- Leading daily meetings to assign and follow up on tasks for the staff, and conducting additional meetings when the Support Manager is unavailable.
- Managing office closing and opening procedures at the end and beginning of each month, including tasks such as cash balancing, client posting, and sending reports to corporate.
- Undertaking tasks assigned by management and addressing client needs accordingly.
- Scheduling building maintenance and overseeing the cleaning crew in the absence of the Support Manager.
- Assisting the disputes Team Lead in managing bankruptcies and ensuring accuracy in complaint items.
- Overseeing mail runs and ensuring that daily deposits are made.
- Assisting the Support Manager in ordering staff supplies with operations approval.
- Responsible for backing up tapes and ensuring their daily removal and shipment to the corporate office when the Support Manager is unavailable.
 

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