Coffee Regional Medical Center

Head Cashier

POSITION SUMMARY

• Receive payments in the form of cash, checks, or credit card transactions for hospital services rendered. Ensures all payments received are accounted for and balanced for daily bank deposit. Acts as the liaison between Financial Analyst and Accounting department to ensure hospital deposits are in balance. Ensures that all checks, credit cards, and payment reports are scanned daily in the Horizon Business Folder.

OVERVIEW

• The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process.

QUALIFICATIONS

A. Knowledge, Skills and Abilities

• Excellent customer service skills.

• Reads and understands the English language.

• Ability to think critically and analytically with little or no supervision.

• Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes.

• Ability to process information and prioritize.

• Possesses exceptional verbal and written communication skills.

• Possesses independent work habits, is self-reliant and self-directed.

• Ability to learn, adapt, and change as required by the job functions.

• Ability to maintain absolute confidentiality of material and information accessed and reviewed.

• Basic computer literacy

• Ability to move freely, reach, bend, and complete light lifting.

• Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines.

• Ability to maintain attendance to meet standard job practices.

B. Education

• High School Graduate of G.E.D. required.

C. Licensure

• N/A

D. Experience

• Prefer at least three years of hospital cashier experience.

• General office and prior computer experience required.

E. Interpersonal skills

F. Essential technical/motor skills

G. Essential physical requirements

• Sedentary: Exert up to 10 lb. of force occasionally and/or a minute amount frequently - greater than 75%

H. Essential mental requirements

I. Essential sensory requirements

J. Other

• Attention to detail, communication, and documentation skills must be excellent.

• Prior public arithmetic skills must be above average.

• Must be trustworthy and of sound moral character.

K. Equipment used.

OTHER QUALIFICATIONS

A. Exposure to hazards (body fluid exposure level)

• Level III

B. Age of Patient Populations Served

• No patient contact.

JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS

• Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position’s purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards.

o Major Task, Duties, and Responsibilities

 Retrieves prior day's deposits, valuables, and cash drawer from security safe.

 Balances all window deposits, scan all checks, credit cards and cash batches and prepares one daily deposit on all windows receipts from prior day.

 Receipts cash over the counter from patients/or guarantors

 Receipts cash and checks through the mail from patients, insurance companies, and other payers.

 Prepares daily mail, credit card and window deposits and scans all info to the appropriate day folder.

 Research payments on computer system to determine proper application and records payment on the daily cash batches.

 Prepares an adding machine tape on all checks receipted daily.

 Balances daily cash and checks with totals on the daily cash batches.

 Processes and receipt all credit card payments received by phone or by mail.

 Post all secondary payment vouchers and all payment in full vouchers.

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 Assist patient support representative when needed.

o Major Task, Duties, and Responsibilities for Scanning and Indexing

 Perform daily maintenance of the scanner and cleans scanner on a periodic basis as assigned.

 Maintains appropriate set up for scanner to ensure optimal image results.

 Verifies that each batch has been prepped appropriately, removing documents that cannot be scanned and removing staples, paperclips, etc.

 Assigns a batch label according to procedure.

 Fans” the stack of documents to be scanned in order to make sure the documents separate easily to reduce misfeeds.

 Reviews images scanned.

 Ensures that all scanned documents are positioned correctly. Identify those that are incorrect and corrects them.

 Index documents to correct encounter and document type.

 Write each indexed batch to the appropriate queue according to workflow procedure.

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o Ability to produce workable ideas and techniques, willingness to attempt new approaches and perform job duties independently.

 Performs duties in an independent manner with minimal direct supervision.

 Can solve day to day problems within scope of practice and make decisions in a timely manner.

 Offers workable ideas, concepts and techniques to improve productivity.

 Willing to attempt new job duties, tasks, etc.

 Maintains regulatory requirements including all state, federal and Joint Commission regulations related to Patient Financial Services and, as appropriate, to the facility.

 Performs any other task as requested by Supervisor or Management in a willing and positive manner.

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