Chief Operating Officer

Bucksport Regional Health Center is a FQHC on the coast of Maine, serving approximately 8,500 patients a year with an annual budget of $12,000,000.

The Chief Operations Officer is responsible for planning, organizing, directing and coordinating programs, systems, policies and procedures to ensure a smooth-running operation that supports the delivery of services to our customers. This position also serves as the Compliance Officer. The Compliance Officer (CO) has principal authority and responsibility for the development, implementation, oversight, and evaluation of all aspects of Bucksport Regional Health Center’s Compliance Program.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Participates in development of long-range strategic plans, structure and objectives for practice management.

2. Participates in recruitment and retention of professional and nonprofessional staff.

3. Participates in establishment and implementation of organizational policies and procedures, Interprets policies, objectives and operational procedures.

4. Participates in the development and implementation of the mission, vision and values of the Center, including the deliverance of high quality, patient focused health care.

5. Resolves problems related to staffing, utilization of facilities, equipment and supplies for the Center.

6. Evaluates performance and recommends merit increases, promotion and disciplinary actions.

7. Analyzes and recommends changes in organizational systems, policies and procedures and ensures their implementation.

8. Delegate’s authority and responsibility as appropriate.

9. Participates in professional development activities to keep current with trends and practices in health care administration (conferences and journals).

10. Participates in the evolution and refinement of the quality improvement process at the Center.

11. Undertakes special projects as directed by the CEO.

12. Manages internal systems and supporting software, including the Electronic Medical Records system.

13. Manages all property and liability insurance policies, and FTCA coverage.

14. Serves as the Health Center’s Compliance Officer, ensuring compliance with all state and federal regulations; coordinates on site audits, prepare for audits, and drafts responses.

15. Works with senior management team to resolve patient complaints and other problems.

16. Collects data, prepares reports, answers correspondence; compiles and analyzes statistics.

17. Attends Board meetings and prepares reports as needed.

18. Performs the usual duties of a manager, including hiring, scheduling, supervising, delegating, training, developing and evaluating subordinate staff; resolves human resource issues; maximizes employee performance and morale; keeps staff informed on goals, expectations and issues.

19. Overseeing and monitoring the development and implementation of BRHC’s Compliance Program through establishment of the annual compliance workplan.

20. Identifying high risk areas through risk assessments and other means.

21. Identifying methods such as conducting periodic audits, developing effective lines of communication on compliance issues, and preparing written practice standards and procedures to reduce BRHC’s vulnerability to fraud and abuse

22. Periodically revising the Compliance Program and compliance policies and procedures or recommending such revisions to the Board of Directors, in light of changes in the needs of BRHC or changes in the law and/or in the standards and procedures of government and private payor health plans.

23. Suggesting policies related to compliance with the Board and developing procedures, implementing policies approved by the Board.

24. Developing, coordinating, and participating in a training program that focuses on the components of the Compliance Program and seeks to ensure that all individuals affiliated with BRHC are knowledgeable of and comply with pertinent federal and state standards and BRHC’s Compliance program and Standards of Conduct.

25. Coordinating with Human Resources to ensure that the HHS OIG’s List of Excluded Individuals and Entities, the General Services Administration’s Excluded Parties List System and the Maine State Exclusion List have been checked with respect to all employees, contractors and others who are financially compensated by BRHC.

26. Receiving reports of allegations of unethical or improper conduct or business practices, and responding to such reports, including by conducting investigations independently or in coordination with qualified legal counsel, or by delegating the responsibility for investigating to other staff or to a qualified third party, and implementing and monitoring appropriate corrective action and subsequent compliance.

27. Coordinating with Human Resources to ensure the consistent and fair application of disciplinary action, when applicable

28. Reporting information on the activities of the Compliance Program to the CEO and to the Board of Directors on a quarterly basis.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Performs other duties and tasks as assigned by the Executive Director.

GENERAL EXPECTATIONS:

1. Be committed to the mission of the Bucksport Regional Health Center.

2. Oversee and work as a member of the administrative team in the performance of duties.

3. Work in harmonious relationships with all staff, patients, vendors and others.

4. Maintain confidentiality and protect the Center by keeping information concerning Operations, patients and employees confidential.

5. Participation in community activities as a representative of Bucksport Regional Health Center.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by the Incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel, including operation of a standard computer keyboard; reach with hands and arms and talk, see and hear. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily in an office setting. Noise level is usually quiet. Employee must be available to work extra hours as needed, including evenings, weekends, and travel in and out of state.

QUALIFICATIONS NEEDED FOR POSITION:

Experience and Skill Requirements: The following experience and skills are considered essential:

• At least 5-7 years of progressively responsible experience in health care administration.
• An extensive understanding of the FQHC environment, government funding and compliance with all applicable regulatory agencies is required.
• Knowledge of organization policies, procedures, and systems required.
• Knowledge of fiscal management required.
• Knowledge of human resources required.
• Computer experience using Microsoft Windows and Microsoft Office software products required.
• Ability to establish and maintain effective working relationships with all constituencies, including patients, employees, board members, regulatory agencies, and the community at large.
• Exceptional communication skills, including oral, in writing, and presentation skills.
• Exceptional decision making and problem-solving skills.
• Time management, organization and prioritization skills.

Education Requirements: The following education requirements are considered essential:

• A Bachelor's Degree in Health, Public or Business Administration, or an appropriate related field, or the equivalent in closely-related work experience, is required.