Manager, Professional Services

2 months ago

Baltimore, United States Bridgeway Benefit Technologies Full time
Job DescriptionJob Description

As the industry leader for innovative benefits administration solutions, we provide the Taft-Hartley community with unmatched technology, capabilities and industry expertise while maintaining the highest-level customer service and support. For over forty years and leveraging the power of our Basys and ISSI technology platforms, Bridgeway Benefit Technologies is the leader in our market delivering reliable health and pension benefits processing, fund office administration, reporting and member service on a platform built for data security, regulatory compliance, and a lower total cost of ownership.

We are looking for a Manager, Professional Services, to join our Professional Services Organization (PSO) at Bridgeway Benefit Technologies. As the Manager, Professional Services, you will play a crucial role as a leader within our Professional Services Organization. Working closely with the Director, PSO, you will contribute to defining and shaping the overall PSO strategy. As Manager, PSO, you will manage a team of business analysts, ranging in skill and tenure, which will require hands-on expertise in people management. This is an exciting opportunity for you to collaborate with the Director, PSO in making strategic decisions that impact customer experience and business results, while leading and developing a high performing team.

This is a remote position, with travel up to approximately 25% of the time within the U.S. and Canada. East Coast candidates are preferred.

Key Responsibilities:

  • Within your team regularly report on work progress, obstacles, and provide advice, guidance, encouragement, and constructive feedback to the team.
  • Manage processes, lessons learned, and best practices within your area of responsibility, continuously driving improvements and efficiency.
  • Act as a point of escalation for both customer and internal issues, providing timely resolutions and ensuring customer satisfaction.
  • Enable, support, and empower individual contributors reporting directly to you, fostering their career growth and development.
  • Effectively manage the workload within your team, ensuring resources are allocated appropriately to meet project and customer demands.
  • Proactively identify and recommend changes needed to improve team effectiveness and drive positive outcomes for the customer and department.
  • Review and approve timesheets and expense reports as appropriate.
  • Lead the process to estimate existing customer project work to be delivered by resources on your team.
  • Manage small, existing customer projects assigned to resources on your team including assigning tasks, forecasting project work, setting due dates, and completing billing milestones.
  • Collaborate with the Director, PSO to develop and own the onboarding plan for all new team members within your area of responsibility, ensuring a smooth transition and integration.
  • Develop timelines and action steps for anticipating, framing, and effectively communicating changes within your team.
  • Collaborate with Human Resources to hire team members.
  • Conduct regular one-on-one meetings with direct reports to provide constructive feedback and guidance.
  • Set clear performance expectations for each direct report and provide guidance to help team members meet performance expectations.
  • Evaluate team members' performance, skills, and potential for growth.
  • Support cross functional initiatives to improve internal operations and increase customer satisfaction.

Requirements:

  • Minimum 5 years' experience working in the Software Development (SaaS) industry, with an emphasis on web portal products
  • Proven experience in a leadership role within a Professional Services Organization or similar function
  • Strong strategic thinking and decision-making abilities
  • Excellent communication and interpersonal skills
  • Ability to manage and prioritize multiple projects and initiatives
  • Demonstrated experience in process improvement
  • Strong customer focus and problem-solving skills. Ability to build relationships and manage difficult conversations
  • Experience in coaching and developing individual contributors within a team
  • Bachelor's degree

Bridgeway is an Equal Opportunity Employer.

Covid Message: We value the safety and well-being of our Bridgeway community, including our staff, customers, business partners, and beyond. This is why our team has required staff to be fully vaccinated for all in-person business activities, whether on-site at our corporate office or traveling for business. Candidates should consider this requirement before applying

  • Registered Nurse

    2 weeks ago

    Baltimore, Maryland, United States Specialty Professional Services Full time

    Position OverviewSpecialty Professional Services is currently looking for a dedicated Registered Nurse specializing in Case Management. This role is ideal for professionals seeking a travel nursing opportunity that allows them to make a significant impact in patient care.Job ResponsibilitiesProvide comprehensive case management services to...

  • Travel Case Management RN

    7 days ago

    Baltimore, Maryland, United States Specialty Professional Services Full time

    Position OverviewSpecialty Professional Services is currently in search of a dedicated Registered Nurse specializing in Case Management for a travel nursing opportunity.Job DetailsSpecialty: Case ManagementDiscipline: RNDuration: 12 weeksWeekly Hours: 40 hoursShift: 8 hours, daysEmployment Type: TravelThis role offers a competitive pay package based on...

  • Traveling RN

    7 days ago

    Baltimore, Maryland, United States Specialty Professional Services Full time

    Specialty Professional Services is currently seeking a Travel Nurse RN specializing in the Emergency Department. This role involves providing high-quality care in a dynamic environment, ensuring patient safety and comfort during their stay. Position Overview As a Travel Nurse RN, you will be responsible for: Delivering exceptional nursing care in the...

  • RN Case Manager

    7 days ago

    Baltimore, Maryland, United States Specialty Professional Services Full time

    Position OverviewSpecialty Professional Services is currently in search of a dedicated Registered Nurse specializing in Case Management for a travel nursing opportunity.Job DetailsSpecialty: Case ManagementDiscipline: RNDuration: 12 weeksWeekly Hours: 40 hoursShift: 8 hours, day shiftsEmployment Type: TravelThis position offers a competitive pay package...

  • Traveling Registered Nurse

    7 days ago

    Baltimore, Maryland, United States Specialty Professional Services Full time

    Position OverviewSpecialty Professional Services is currently seeking a dedicated Registered Nurse specializing in Case Management for a travel nursing opportunity.Job DetailsSpecialty: Case ManagementDiscipline: RNDuration: 12 weeksHours: 40 hours per weekShift: 8 hours, daysEmployment Type: TravelThis role offers a competitive pay package based on 8-hour...

  • Traveling Registered Nurse

    2 weeks ago

    Baltimore, Maryland, United States Specialty Professional Services Full time

    Position OverviewSpecialty Professional Services is currently seeking a dedicated Registered Nurse specializing in Case Management for a travel nursing opportunity.Job DetailsSpecialty: Case ManagementDiscipline: RNDuration: 12 weeksHours: 40 hours per weekShift: 8 hours, daysEmployment Type: TravelThis position offers a competitive pay package based on...

  • Travel Nurse RN

    1 month ago

    Baltimore, United States Specialty Professional Services Full time

    Job DescriptionSpecialty Professional Services is seeking a travel nurse RN Case Management for a travel nursing job in Baltimore, Maryland.Job Description & RequirementsSpecialty: Case ManagementDiscipline: RNStart Date: 08/26/2024Duration: 12 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelSpecialty Professional Services Job ID #51730238....

  • Travel Nurse RN

    1 month ago

    Baltimore, United States Specialty Professional Services Remote Work Freelance Full time

    Specialty Professional Services is seeking a travel nurse RN Case Management for a travel nursing job in Baltimore, Maryland.Job Description & RequirementsSpecialty: Case ManagementDiscipline: RNStart Date: 08/26/2024Duration: 12 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelSpecialty Professional Services Job ID #51818744. Pay package is...

  • Travel Nurse for Emergency Services

    2 weeks ago

    Baltimore, Maryland, United States Specialty Professional Services Full time

    Specialty Professional Services is currently in search of a travel nurse RN specializing in the Emergency Department. This role offers an exciting opportunity for healthcare professionals looking to expand their experience in a dynamic environment. Position Overview Specialty: Emergency Department (ED)Discipline: Registered Nurse (RN)Duration: 12...

  • Travel Nurse RN

    1 month ago

    Baltimore, MD, United States Specialty Professional Services Full time

    Specialty Professional Services is seeking a travel nurse RN Case Management for a travel nursing job in Baltimore, Maryland. Job Description & Requirements Specialty: Case Management Discipline: RN Start Date: 08/26/2024 Duration: 12 weeks 40 hours per week Shift: 8 hours, days Employment Type: Travel Specialty Professional Services Job ID...

  • Travel Nurse RN

    1 month ago

    Baltimore, MD, United States Specialty Professional Services Full time

    Specialty Professional Services is seeking a travel nurse RN Case Management for a travel nursing job in Baltimore, Maryland. Job Description & Requirements Specialty: Case Management Discipline: RN Start Date: 08/26/2024 Duration: 12 weeks 40 hours per week Shift: 8 hours, days Employment Type: Travel Specialty Professional Services Job ID...

  • Director, Professional Services

    3 months ago

    Baltimore, United States Bridgeway Benefit Technologies Full time

    Job DescriptionJob DescriptionWe are looking for a Director, Professional Services, to join our Professional Services Organization (PSO) at Bridgeway Benefit Technologies. As the Director, PSO, you will play a crucial role as a strategic leader within our Professional Services Organization. Working closely with the Senior Vice President (SVP), you will help...

  • Registered Nurse for Travel Assignments

    2 weeks ago

    Baltimore, Maryland, United States Specialty Professional Services Full time

    Position Overview:Specialty Professional Services is currently seeking a dedicated travel nurse RN specializing in Case Management. This role involves providing exceptional care and support to patients while managing their healthcare needs effectively.Key Responsibilities:- Deliver comprehensive nursing care in a travel capacity.- Collaborate with healthcare...

  • Registered Nurse

    7 days ago

    Baltimore, Maryland, United States Specialty Professional Services Full time

    Specialty Professional Services is currently seeking a Travel Nurse RN specializing in Coronary Care Unit (CCU) for an exciting travel nursing opportunity. Position Overview As a travel nurse in the CCU, you will play a crucial role in providing high-quality care to patients with cardiac conditions. Your expertise will be vital in managing complex cases...

  • Financial Services Professional

    2 days ago

    Baltimore, Maryland, United States Kestra Financial Independent Advisor Full time

    About UsKestra Financial Independent Advisor is a leading independent advisory firm known for delivering personalized financial strategies to individuals and businesses. We prioritize a collaborative, client-centric approach, fostering a supportive environment where innovation and excellence drive our success.Role OverviewWe are seeking a career-oriented...

  • Financial Services Professional

    2 days ago

    Baltimore, Maryland, United States Kestra Financial Independent Advisor Full time

    Job DescriptionAbout Us:Kestra Financial Independent Advisor is a leading independent advisory firm based in the United States, known for delivering personalized financial strategies to individuals and businesses. We prioritize a collaborative, client-centric approach, fostering a supportive environment where innovation and excellence drive our success.Role...

  • Account Manager

    4 days ago

    Baltimore, Maryland, United States BrightSpring Health Services Full time

    About the RoleWe are seeking a highly motivated and experienced Account Manager to join our team at BrightSpring Health Services. As an Account Manager, you will be responsible for developing and maintaining relationships with healthcare providers, facilities, and community-based clinics to promote the utilization of our home health services.Key...

  • Operations Manager

    4 days ago

    Baltimore, Maryland, United States Aramark Uniform Services Full time

    **Job Summary**Aramark Uniform Services is seeking a highly skilled and experienced Operations Manager to lead our market center in Baltimore, MD. As a key member of our team, you will be responsible for driving profitability and growth by obtaining new customers and retaining current customer relationships.**Key Responsibilities:**Manage a market center...

  • Professional Services Intern

    4 days ago

    Baltimore, Maryland, United States McCormick Taylor Full time

    About McCormick TaylorMccormick Taylor is a leading professional services consulting firm providing innovative solutions to complex challenges. Our team of experts delivers creative design, planning, and environmental solutions that make a real impact.Job SummaryWe are seeking a highly motivated and detail-oriented intern to join our team. As an intern, you...

  • Registered Nurse

    2 weeks ago

    Baltimore, Maryland, United States Specialty Professional Services Full time

    Specialty Professional Services is currently seeking a Travel Nurse RN specializing in Medical Surgical for an exciting travel nursing opportunity.Position OverviewThis role involves providing high-quality patient care in a Med Surg setting. The selected candidate will be responsible for managing patient assessments, implementing care plans, and...