Compliance Analyst

Solve IT Strategies is looking for a Compliance Analyst . This role is Remote.

The Main Responsibilities of a person are:

? Responsible for providing support for customers that submitted complaints through different channels by investigating, troubleshooting and responding to complaints if necessary.

? Manage, prioritize, and respond to Tier 2 issues, inquiries, and escalations.

? Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner.

? Set a high bar for support analysts within the organization by setting an example through performance and work ethic.

? Take ownership of processes or act as a Subject Matter Expert (SME) to analyze and understand existing workflows.

? Identify gaps in processes and propose actionable improvements to enhance efficiency.? Proactively lead efforts to streamline operations and boost productivity.

? Play a key role in shaping and optimizing internal processes for sustainable growth and success.

? Represents the voice of our customer in proactively driving impactful changes across workflows, policies and tools by succinctly relaying customer feedback in escalations to internal support teams and Complaints leadership.

? Investigate and respond to regulatory complaints submitted by customers to regulators with adherence to specified SLAs and quality standards.

• Minimum of 2 years of relevant experience in financial services, technology and/or customer support:
  Safety - must have account management experience, Trust and Safety background, experience in handling concerns related to scams and social engineering attacks
• Complaints - must have Compliance or Regulatory background, Fraud or Disputes Risk - must have a Fraud/Account Investigation experience, Chargeback, Clawback and Strong analytical skill in reviewing customer's accounts.
  Access - must have Account Management experience, background in troubleshootingiOS, Android, Web, PC/Laptop) which is very important in probing CX complaints of general "Unable to Login" complaints
• Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.
• Must be able to read, write and speak in English.
• Plan and prioritize work in a resourceful and effective manner that allows you to meet commitments
• Must work in a defined shift, as required by the business.

Nice to have:

Crypto - must have Crypto experience gained in a Crypto company or through personal trading Experience with different channels of support, including voice, e-mail, social and/or chat. Fantastic communication skills in order to operate globally across multiple departments and stakeholders.