![Best Western Shelby Inn & Suites](https://media.trabajo.org/img/noimg.jpg)
Hotel Front Desk Receptionist
1 month ago
$14 hourly
Responsibilities:- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Mitigate customer complaints as needed
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Bookkeeping: keep accurate records of all hotel guest account information
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Exhibits working knowledge of Microsoft Office and reservation management systems
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- High school diploma, GED, or equivalent
- Comfortable taking telephone calls and mitigating stressful situations
The Best Western Shelby Inn and Suites opened in 2013 and has served guests in Toole County Montana proudly ever since. This property has earned Best Western's highest honors repeatedly and strives for excellence with every guest during each stay.
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