Camp Office Administrative Specialist at Norwood

3 weeks ago

Philadelphia, United States ESF Inc Full time
Job DescriptionJob Description

Join our Norwood team in Chestnut Hill, PA as an Administrative Specialist and inspire young minds at camp

Are you ready for an unforgettable summer adventure? At ESF Camps, we are on a mission to create an extraordinary summer experience for campers from preschool to 8th grade, and we are looking for energetic, passionate people to join us and make a positive impact while having a blast

The Administrative Specialist is responsible for camp-related customer service and administrative needs in the camp office and throughout the camp.

Why ESF?

  • Inspire Young Minds: Make a meaningful difference in the lives of children while receiving comprehensive training and support.
  • Unleash Your Potential: We offer opportunities for internships, fieldwork, and continuing education credits.
  • Become a Leader: Gain valuable leadership experience as you supervise and mentor children.
  • Positive Environment: Experience being part of a team guided by ESF Core Values.

Extra Perks:

  • Convenient Summer Schedule: Enjoy nights and weekends off.
  • Employee Referral Bonus Program: Increase your earnings through referrals from your network.
  • Free Certifications: Reimbursements available for qualified roles.
  • Camp Tuition: Enjoy a significantly discounted tuition rate exclusively for Team members’ children.

Requirements:

  • Education: Bachelor’s degree required
  • Experience:
    • Minimum 1-2 years of experience working in an administrative and/or customer service role.
    • Previous experience working in a camp, school (or similar field) preferred.
    • Experience teaching and working with children.
  • Technology Skills: Proficient in Microsoft Office, especially Excel, and ability to use CRM database.
  • Hours: Typically, from 7:30 a.m. to 4:30 p.m., Monday-Friday. Start and end times may vary depending on the location, with later times possible.
  • Schedule Commitment: Any schedule changes must be pre-approved by the site director.
  • Required Training: Complete all required ESF and state-mandated training and onboarding.
  • Dress Code: Maintain the "ESF Look" (camp uniform) and embody the spirit of the camp.

Essential Job Responsibilities:

  • Customer Service:
    • Serve as a point person for ESF families; respond to inquiries in person as well as over the phone.
    • Greet campers and their guardians in the camp office; collect lunches and transition campers.
    • Answer telephones and transfer calls to appropriate team members
    • Call camp families to confirm enrollment or discuss camper needs.
    • Support summer sales initiatives; inform new and existing families of enrollment opportunities.
  • Camp Office:
    • Perform general clerical duties such as copying, mailing, and filing.
    • Ensure that the camp office is clean, organized, and well-maintained.
    • Open, sort, and distribute or respond to incoming correspondence including mail and email.
    • Maintain inventory and complete assigned paperwork.
  • Camp Registration:
    • Assist families in enrolling their campers using the CRM database.
    • Support summer sales initiatives; inform new and existing families of enrollment opportunities.
    • Update camper records and input pertinent information into the database.
  • Teamwork: Work effectively and collaborate with co-workers including other on-site Administrative Specialists, Nurses, Admissions and Customer Engagement Coordinators located at ESF’s Headquarters office, Site Director, and leadership team
  • Safety & Positive Group Management: Ensure the safety and well-being of campers with emphasis on positive behavior and effective group management. Promptly report any concerns to the Site Director.
  • Be the Ultimate Role Model: Supervise campers, while fostering a positive and safe environment.
    • Demonstrate ESF Core Values & Code daily, from “Gratitude” to “Bring It” daily.
    • Model the ESF Virtues of Character (Gratitude, Respect, Trustworthiness, Effort, Kindness, Positivity, Resilience, Community) in camp daily.
    • Adhere to all company policies.
  • Communication: Maintain clear, concise, and engaging communication with campers, families, peers, and our leadership team.

Reporting Relationships:

  • Directly report to and take guidance from the Camp Director, with additional accountability to the Site Director.

Additional Responsibilities:

  • Push/pull, lift, and carry a minimum of thirty-five (35) pounds across campus. Work outside, upright, and mobile for six (6) to eight (8) hours per day
  • Respond to emergencies, including running (up to 1 mile in some cases) and ascending stairs without undue exertion.

This job description is subject to change at any time.

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