Service Porter

Job DescriptionJob DescriptionService Valet PorterThe service greeter assisting customers who are having their vehicles serviced. This is a fast-paced position in a busy service environment.Skills & Requirements:Valid driver's license, with good driving record.Excellent customer service skillsAbility to multi-task in fast paced environmentMust be at least 18 years oldProfessional AppearanceVacuum interior and run vehicles through automatic washKeep vehicle lot neat and orderly, moving units as directed and in accordance with dealership display standardsReturn vehicle keys to the appropriate service consultantMaintains building and ground as neededAssist with shop clean-up and deliveries when neededBenefits available Qualifications OtherAbility to read and comprehend instructions and information.Professional personal appearance.Excellent communication skills.Ability to meet company's production and quality standards. Physical Requirements Surroundingsspend time indoors in air-conditioned areas. Sittingon a regular basis Standing on a regular basis Walkingon a regular basis Bending, twisting and/or stoopingon a regular basis Kneeling and/or Squattingon a regular basis Liftingover 50 lbsinfrequently Reaching and/or lifting overheadon a regular basis Climbingstairs Repetitive hand/finger movementon a regular basis Grasping/grabbing with handson a regular basis Pushing and Pullingon a regular basis Expectations General ExpectationsDevote himself/herself to insuring satisfaction to customers.Determine management, production and quality requirements by asking questions and listening.Attend company meetings as required.Maintain a follow-up system that encourages follow through with assigned projects.Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.Understand the terminology of the business and keep abreast of technology changes in products and services.Know and understand the federal, state and local requirements which govern the company’s business.Follow lawful directions from supervisors.Understand and follow work rules and procedures.Participate in performance management.Interact well with others and be a positive influence on employee morale.Uphold the company’s non-disclosure and confidentiality policies and agreements.Work evening, weekend and holiday work hours as required. Job-Specific ExpectationsDetermine costs and completion date. Communicate expected repair time to customer.Analyze progress to maximize efficiency and maintain high quality of repairs.Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources.Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.Diagnose problems correctly and accurately describe those problems on the repair order.Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction.Be available to aid technicians as appropriate if they have having trouble completing service work.Produce accurate estimates for wreck and internal repairs.Provide cashier transactions when needed.Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.Start and finalize repair orders for warranty, customer paid, and internal repair.Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.Be polite and friendly and greet customers promptly.Conduct telephone transactions courteously, and quickly.Provide excellent customer service for all customers whether external and internal.Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.Notify customers promptly regarding any delays, changes, or additional work that is required.When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.

Qualifications

Education

High school diploma or the equivalent.

Licenses

Driver's License

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical Requirements

Surroundings

move throughout the company facility for most of the shift.

spend time outdoors in the weather and elements.

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

Standing

for prolonged periods

Walking

for prolonged periods

Bending, twisting and/or stooping

for prolonged periods

Kneeling and/or Squatting

for prolonged periods

Lifting

over 50 lbs

on a regular basis

Reaching and/or lifting overhead

on a regular basis

Climbing

stairs

Repetitive hand/finger movement

for prolonged periods

Grasping/grabbing with hands

for prolonged periods

Pushing and Pulling

prolonged periods

Expectations

General Expectations

Must be ableo to follow instructions and communicated effectively both orally and in writing.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Work evening, weekend and holiday work hours as required.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Parks vehicles in accordance with policy and under direction of Sales/Marketing to ensure that the lot is attractive to potential buyers.

Assist Sales and Service Staff in moving vehicles to ensure efficient dealership operations.

Responsible for adding and maintaining key tags and window stickers on all lot vehicles

Drives vehicles to other dealerships for 'dealer swaps' or to other vendors as requested.

May pick-up or deliever customers as requested using dealership vehicles.

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